Order Management Analyst

Description

Sponsorship: GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DONOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN,STEM OPT, etc.) NOW OR IN THE FUTURE.

Work Arrangement: This role is categorized as hybrid on day shift. This means the successful candidate is expected to report to the office three times per week or other frequency dictated by the business.

The Role

The role is responsible for operationally leading and executing backend operation processes of Order Management (Order to Delivery/Procure to Pay), ensuring that processing is done with high quality - accurate, timely and complete.

• Responsible for operationally leading and executing backend operation processes of Order Management (Order to Delivery/Procure to Pay), ensuring that processing is done with high quality - accurate, timely and complete
• Partner and Liaise with Key Stakeholders including but not limited to External/Internal Dealers & Suppliers, Logistics and Purchasing & Supply Chain
• Analyze and Interpret data for reporting requirements
• Combination of repetitive and ad hoc processes that are more complex and require critical thinking
• Ensures compliance with GM Corporate policies and external regulatory requirements
• Support internal and external audits
• Interacts with internal/external related parties (Stakeholders, Dealers, Suppliers, Logistics, GPSC, Finance Teams, etc.)
• Has strong control focus - brings any issues (accounting or control related) forward immediately
• Has a strong focus on process improvements to drive quality accounting and compliance
  • Frequent contact with others outside of work group to accomplish tasks
  • Participation in Special Projects (including LEAN/Six Sigma activities) - -eventual leader of such projects
• Highly technical in the use of SAP system (t-codes, asset module flow, etc.)
• Supports BCP, BIA activities and updates EUCA Files

• BA in Finance/Supply Chain/Accounting/Business or equivalent with strong foundation and experience in a shared service environment
• Knowledge of financial reporting implications of transactions within Supply Chain - sourcing, procurement, and customer order delivery
• Understanding of US GAAP, IFRS, and SOX /Internal Control Requirements - additionally, continue to attend trainings on these topics to remain adequately informed and knowledgeable.
• Basic domain knowledge of Aftersales related processes (Supply Chain, Order Management and Materials Management for CCA)
• Working knowledge of SAP and other GM systems as required for the assigned position (systems and level of knowledge necessary will vary - employee must be willing to continuously learn the GM systems landscape and functionality)
• Basic understanding of KNIME, Power BI and other automation tool available to GM
• Problem Solving and Data Processing
• Possesses Continuous Improvement mindset and able to translate it to meaningful projects
• Solves and Analyzes Issues, Stretched Goals
• Drive for Individual Results
• Ability to work cross-functionally
• Basic Communication Skills
  
  
  • Verbally communicates clearly and concisely a need, request, idea or thought to drive action of peers
  • With help, can tailor communication to address concerns or open conversations in a way that the external partner understands and protects the reputation and confidentiality needs of GM

• Experience working in a multinational organization and working with colleagues internationally is preferred
• Works effectively with others and as part of a team;
• Competent/Above-Average English Fluency
• Experience in the following:
• External Customer and Supplier Management
• Administration of Dealer Claims for Vehicles and Parts & Accessories
• Calculating and updating prices for Parts and Accessories sold to Allied and Non-Allied Parties
• Preparing and releasing monthly price bulletins and reports
• Managing Pricing workflow tool for requests to update in SAP purchase and selling prices