Description
Onsite - This role is categorized as onsite. This means the successful candidate is expected to report to Warren, MI on a full-time basis.
The Role
CCA's Service Operations is the organization responsible for supporting GM's global dealer network with tools and equipment, technician training and warranty administration. In addition, this organization is responsible for helping to identify product quality concerns. This role is responsible for ensuring continuous improvement, effective delivery, customer retention and profitability in service operations. This position supports the Service Learning Center processes by coordinating the servicing of company owned vehicle repairs and to ensure all quality issues are identified, captured, resolved, and communicated.
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What You'll Do (Responsibilities):
- Coordinate CTF and QRD (as needed) vehicle activities throughout the Service Learning Center & Collision Repair Technical Center.
- Assist in managing shop workflow and responsible for vehicle through-put
- Coordinate SWAT activity for CTF vehicle audits and repairs
- Work with technicians to ensure service tools, service information, etc is accurate prior to vehicle launch
- Coordinate all special projects involving Brand Quality, Suppliers, Engineering, Product Investigations, etc.
- Work with the parts department on part availability and service coordination issues
- Ensure SLC activities are completed during normal hours of operation or support and plan OT as required
- Maintain safety in the workplace and enforce all safety requirements on shop floor and shipping dock
- Strive for customer satisfaction by ensuring all customer needs are met in a timely manner
- Support all functional business partners including: Brand Quality, Program Quality, Engineering, Supplier Quality, FPE, Labor Time, Electronic Parts Catalog, Service Information, Product Investigations, etc.
- Assist in special assignments, projects, and initiatives as required
- Support first shift operations on site - 7am - 4 PM
- This job may be eligible for relocation benefits
Additional Description
Your Skills & Abilities (Required Qualifications):
- Bachelor's degree
- Strong knowledge/experience of automotive systems and/or dealer service lane operations
- Demonstrated commitment to customer focus
- Strong analytical ability, communication and interpersonal skills required to build relationships with team members and customers to solve problems and resolve issues.
- Demonstrated ability to manage multiple projects while being able to prioritize multiple requests.
- Demonstrated initiative for reaching beyond work assigned to improve output and/or help others
- Strong oral & written communication skills
- Proficient in the use of Microsoft Office products, Excel and Outlook are key
What Will Give You a Competitive Edge (Preferred Qualifications):
- 5 years minimum automotive, technical, or service equivalent experience
- Working knowledge of Dealership Service Lane Experience, Parts, and Warranty Business & Processes
- Working knowledge of field operations, engineering, manufacturing, quality team processes
- Working knowledge of Labor Operations, Part Release, and Service Information development
- Familiarization of Dealer Management Systems (Tekion, CDK)
- Familiarization of Company Vehicle Operations (CVO) and CTF Vehicle Policies
GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE.
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Diversity Information
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