Description
This role is categorized as hybrid. This means the successful candidate is expected to report to GM Global Technical Center, Mountain View Technical Center, or Austin IT Innovation center three times per week, at minimum.
About GM Energy
GM's energy team was launched in 2021 and is rapidly growing. GM Energy products and solutions include energy infrastructure assets (such as energy storage and integrated charging systems) vehicle to grid capabilities and software platforms needed to operate and aggregate these assets on the grid.
GM Energy launched its retail product line to provide integrated charging and energy solutions for residential customers in 2024. GM Energy's vision is to empower EV drivers with seamless charging and energy solutions that connect their journeys, homes, and communities. We have a focus on increasing EV adoption, increasing customer retention and loyalty, and creating new revenue streams. Our mission is also backed by the bold GM vision of zero crashes, zero emissions and zero congestion.
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Visit our website to learn more about GM Energy - gmenergy.gm.com
Summary of Responsibilities
As a Senior Software Product Manager, eCommerce, this individual is responsible for leading the definition, implementation and execution of the front-end of the GM Energy eCommerce site, in partnership with peer Product Managers, business stakeholders, technical counterparts and creative agencies. This role will work cross-functionally and oversee the ongoing management of the website. They will play a critical role in identifying, defining, managing cross-functionally, and executing the integration of various teams and solutions into the GM Energy eCommerce experience and customer journey, including but not limited to our GM Energy marketing, sales and GTM teams, GM brand teams, Parts & Accessories teams, CRM teams, installation partners, GM myAccount, data providers, etc. This position requires someone who is a self-starter, fast learner and always thinks customer first. We are searching for an individual who can effectively prioritize and thrive in an ambiguous / fast-paced environment. The successful candidate for this role will be passionate about customer experience, understand eCommerce and digital best practices, and bring innovative ideas for how to aid in EV adoption and support customers shopping and buying energy products and services.
This position reports to the Group Product Manager, Sales Enablement.
Key Job Activities
- Act as a Software Product Manager for front-end GM Energy eCommerce website, owning strategy and roadmap for the platform alongside the Software Product Management, eCommerce team
- Ownership and implementation of the front-end platform; including planning, communication, reporting, analysis, and vendor management
- Define, write, prioritize, and manage product features, work with IT development teams to create user stories and user acceptance criteria, and manage the feature backlog to support the agile development of deliverables, based on business value, customer needs, and technical feasibility.
- Understand and champion the customer needs; gather customer feedback through direct and indirect sources, and ensure product vision and roadmap those needs
- With IT development and PMO partners, participate in Refinement, Sprint and PI planning, sprint demos and program syncs
- Conduct effective project updates for stakeholders - including leadership - as required
- Identify and implement strategies to grow engagement among users
- Establish program measurement (KPIs, reporting) and monitor performance, recommend countermeasures where appropriate
- Lead weekly project team meetings with stakeholders to ensure projects are on task, taking adaptive and corrective measures
- Conduct market research and competitive analysis on new ideas / initiatives to identify market opportunities and threats, and further accelerate EV adoption & enable sales of GM Energy product
- Partner with IT-DEV and QA teams to ensure comprehensive user acceptance testing/training plans are developed/executed and applications are successfully transitioned to production
- Work closely with creative agency of record and UX/UI designers to develop intuitive and compelling user interfaces.
- Follow GM standard software development and deployment processes in functional specifications, user interface and database designs, testing methodology, training, and change management
- Support broader GM Energy strategies and projects as required
Organizational excellence
- Instill a culture of organizational excellence, including proactive, collaborative, supportive engagement cross-company
- Embrace data-driven & customer insights to inform plans, launches, and iterations
- Establish a strong, effective, & empathetic rapport with teams across-company to ensure all programs launch flawlessly and with high Dealer, customer, stakeholder enthusiasm
- Ensure a culture of performance: establish bold targets, key performance indicators, and proactively employ countermeasures based on performance of programs vs objectives
- Develop and present GM internal leadership updates with pre-reads and compelling storytelling
- Launch with excellence, celebrate success, learn from failure
- Champion brand & dealer integration (Chevrolet, Cadillac, Buick-GMC, Envolve, OnStar) and ensure program status through effective communications
- Meaningfully champion diversity, equity, and inclusion
Additional Description
Key Qualifications
- 5+ years of experience in product management, marketing, sales, program management, and/or customer experience
- Familiarity with software product management practices preferred
- Ability to learn GM database tools as needed
- Bachelor's degree or relevant experience
- Familiarity with EV trends, industry, and competitive landscape
- Strong written and verbal communication skills, including demonstrated ability to report and present to senior leadership on a frequent basis
- Paragon of GM cultural behaviors
- Key traits: curiosity, insight, determination, engagement
Key Competencies
- customer focus
- collaboration & influencing
- project & resource management
- results orientation
- stakeholder orientation
- leading with influence
- strategic orientation
Compensation: The compensation information is a good faith estimate only. It is based on what a successful applicant might be paid in accordance with applicable state laws. The compensation may not be representative for positions located outside of New York, Colorado, California, or Washington.
- The salary range for this role is ($110,200 - $176,100 ). The actual base salary a successful candidate will be offered within this range will vary based on factors relevant to the position.
- Bonus Potential: An incentive pay program offers payouts based on company performance, job level, and individual performance.
- Benefits: GM offers a variety of health and wellbeing benefit programs. Benefit options include medical, dental, vision, Health Savings Account, Flexible Spending Accounts, retirement savings plan, sickness and accident benefits, life insurance, paid vacation & holidays, tuition assistance programs, employee assistance program, GM vehicle discounts and more
GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE
This role may be eligible for relocation benefits.
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