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Customer Care and After Sales - General Supervisor

AT General Motors
General Motors

Customer Care and After Sales - General Supervisor

Belleville, MI

Description

Onsite - This role is categorized as onsite. This means the successful candidate is expected to report on-site on a full-time basis.

The Role

*This is a 2nd shift position * As a Leader in Manufacturing Warehousing and Distributing, you will be responsible for the operational function at a warehouse processing center or distribution center. This position may manage a group of salaried and hourly employees on assigned shift. Demonstrates creativity, initiative, and integrity to support and ensure quality and timeliness of shipments to customers with minimal guidance from superintendent or plant manager. You will model GM's cultural behaviors and demonstrates the highest level of integrity at all times in addition to the following:

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What You'll Do (Responsibilities):

  • Build and maintains good working relationships with employees, union representatives, and management team
  • Monitors safety and good housekeeping standards
  • Participates and provides input during selection of new employees
  • Monitors daily productivity and quality requirements to achieve customer expectations
  • Communicates effectively with employees, leaders, business partners, and customers
  • Cultivates a safety culture, and implements and enforces workplace safety rules and policies
  • May evaluates team performance, and promote continuous improvement
  • Achieves quality standards by communicating goals and leveraging resources to solve problems
  • Understands and consistently administers company policies

Supervision and Leadership:

  • Oversee and guide daily operations within the warehousing facility.
  • Lead, train, and evaluate a team of supervisors and support staff.
  • Foster a positive and collaborative team environment.
  • Ensure compliance with company policies, safety standards, and industry regulations.

Inventory Management:

  • Monitor and manage inventory levels to maintain optimal stock and minimize overages.
  • Implement and uphold inventory control procedures to ensure accuracy and efficiency.
  • Conduct regular inventory audits and resolve discrepancies promptly.

Quality Control:

  • Establish and maintain high-quality standards for product.
  • Perform inspections and quality checks to ensure compliance with specifications.
  • Address and resolve quality issues effectively and promptly.
  • Lead continuous improvement initiatives to enhance quality and performance.

Inbound Receiving:

  • Supervise the receiving of inbound shipments, ensuring accurate documentation.
  • Inspect incoming parts and materials for quality and correctness.
  • Coordinate with suppliers and vendors to resolve discrepancies or issues.
  • Ensure proper storage and organization of received items.

Safety and Compliance:

  • Ensure compliance with all safety regulations and industry standards.
  • Conduct regular safety audits and training sessions for staff.
  • Address any safety concerns or incidents promptly.

Timeliness and Customer Satisfaction:

  • Ensure the timely processing and shipment of orders to customers.
  • Monitor and optimize workflow to meet delivery deadlines.
  • Collaborate with the logistics team to improve shipment processes.

Additional Description

Your Skills & Abilities (Required Qualifications):

  • 2+ years of experience within a leadership role.
  • Must be willing to work 1st or 2nd as dictated by the business
  • Must be willing to work overtime (including weekends as needed).
  • Computer skills to develop, maintain, and analyze data.
  • Excellent organizational and problem-solving abilities.
  • Proficiency in inventory management software and Microsoft Office Suite.
  • Strong communication skills, both written and verbal.
  • Ability to work in a fast-paced and dynamic environment.

What Can Give You A Competitive Edge ( Preferred Qualifications)

  • Bachelor's Degree or equivalent work experience
  • Global Manufacturing System Knowledge and execution experience
  • Problem-resolution/Labor Relations experience

Desired Attributes:

  • GM Cultural Behaviors: Be Inclusive, Think Customer, Innovate Now, Look Ahead, One Team, Be Bold, It's on Me and Win with Integrity.
  • Integral: Demonstrates integrity and ethical behavior.
  • Effective Communication: Clearly conveys information and ideas to individuals and teams in a manner that engages them and helps them understand and retain the message.
  • Resilient: Adaptable and able to handle stress and challenges.
  • Detail-Oriented: Attentive to details and accuracy.
  • Student of the Business: Continuously learning and improving.
  • Tech Savvy: Proficient with technology and inventory management systems.
  • Ambitious: Driven and motivated to achieve goals.
  • Team Player: Works well with others and fosters a collaborative environment.
  • Proactive Problem Solving: Anticipates potential issues and implements solutions before they escalate.
  • Commitment to Excellent: Sets high performance standards and strives for continuous improvements in all aspects of work.
  • Passionate: Enthusiastic about the automotive industry.
  • Timely: Manages time effectively and meets deadlines.
  • Managerial Courage: Wiling to take difficult stands, provide direct and actionable feedback, and make tough decisions in the best interest of the team and company

This job may be eligible for relocation benefits.

GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE.

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About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us

We aspire to be the most inclusive company in the world. We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.

Total Rewards | Benefits Overview

From day one, we're looking out for your well-being-at work and at home-so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources.

Diversity Information

General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire

Equal Employment Opportunity Statement (U.S.)

General Motors is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Accommodations (U.S. and Canada)

General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us Careers.Accommodations@GM.com or call us at 800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

Client-provided location(s): Belleville, MI 48111, USA
Job ID: General_Motors-JR-202501189
Employment Type: Full Time

Perks and Benefits

  • Health and Wellness

    • Health Insurance
    • Health Reimbursement Account
    • Dental Insurance
    • Vision Insurance
    • Life Insurance
    • Short-Term Disability
    • Long-Term Disability
    • FSA
    • HSA
    • HSA With Employer Contribution
  • Parental Benefits

    • Birth Parent or Maternity Leave
    • Non-Birth Parent or Paternity Leave
    • Adoption Leave
    • Fertility Benefits
    • Adoption Assistance Program
    • Family Support Resources
  • Work Flexibility

    • Flexible Work Hours
    • Remote Work Opportunities
    • Hybrid Work Opportunities
  • Office Life and Perks

    • Casual Dress
    • Happy Hours
    • On-Site Cafeteria
  • Vacation and Time Off

    • Paid Vacation
    • Paid Holidays
    • Personal/Sick Days
    • Leave of Absence
  • Financial and Retirement

    • 401(K)
    • 401(K) With Company Matching
    • Performance Bonus
    • Relocation Assistance
    • Stock Purchase Program
  • Professional Development

    • Tuition Reimbursement
    • Learning and Development Stipend
    • Promote From Within
    • Mentor Program
    • Shadowing Opportunities
    • Access to Online Courses
    • Lunch and Learns
    • Internship Program
  • Diversity and Inclusion

    • Diversity, Equity, and Inclusion Program
    • Woman founded/led
    • Employee Resource Groups (ERG)

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