Description
Hybrid - This role is categorized as hybrid. This means the successful candidate is expected to report to Warren, MI three times per week, at minimum [or other frequency dictated by the business].
The Role
The Assistant Manager - GM Energy Customer Support Operations will lead existing operations and planning of future GM Energy products. This role will work cross-functionally & cross-border, supporting the launch and ongoing management of GM Energy products. Geographic scope is the US, Canada & Mexico, with potential expansion to other global markets.
Reporting to the Manager | GM Energy Product & Customer Care, this position supports the customer care operations related to charging and energy products & solutions. This includes:
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What You'll Do (Responsibilities):
- Working closely with internal and external stakeholders, lead the following cross-functionally
- Relationship(s) with external service provider(s)
- Data, Content & Applications of GM Energy products
- Key Performance Indicator tracking
- Proactively work with suppliers, partners, sales, logistics and management as necessary to ensure workstream deliverables and contract requirements are met
- Enable issue resolution across teams to ensure projects deliver to quality, time, and cost
- Manage team of technical advisors including payroll, training, and performance
- Develop & implement new processes, provide feedback, and work with peers and other leaders to ensure continuous improvement of business operations
- Provide regular cadence of clear updates to leadership, to ensure awareness of progress including flagging areas of cost/schedule/technical risks.
- Other duties as assigned
Additional Description
Your Skills & Abilities (Required Qualifications):
- Bachelor's degree in a relevant engineering, supply chain, or purchasing field required
- PMP certification and/or familiarity and/or formal training in project management principles is a plus
- Experience with aftersales, warranty, marketing, or product management
- Proven track record partnering with external and internal stakeholders to deliver mutually beneficial outcomes
- Strong organizational skills with proven track record of efficiently executing complex projects to completion at a high level of quality
- Demonstrated high level of interpersonal skills required to effectively collaborate, motivate, and facilitate others in group situations
- Desire to work in a complex and evolving environment and to bring an innovation mindset. Comfort working in a fast-paced start-up technology environment is essential.
- Highly proficient in oral and written communication skills
- Previous experience deploying energy storage in multiple regions is desirable.
- Strong computer software skills, especially Microsoft Office, including familiarity with MS Project and Lucid
- Willing to travel 20-30% of the time, as necessary to execute responsibilities of the position
What Will Give You a Competitive Edge (Preferred Qualifications):
- 5+ years of product/operations management and/or SSM (sales, service, marketing) experience
- Product marketing (research, planning, definition, business case)
- Program management (resource allocation, dependencies, execution)
- Marketing communications experience (i.e. brand, retail/dealer)
- Strong knowledge of customer care, aftersales & warranty
- Supplier Management
- Training and content development
- Experience presenting to Senior Leadership
- Managing teams in the past is a plus
- Interest in becoming technically proficient in the unique aspects of Energy products: charge times/ lengths, types of chargers, customer requirements, benefits beyond charging
GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE.
This job may be eligible for relocation benefits.
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