The position owns implementation of EUS transformation projects as well as orchestrate delivery of all EUS operational IT and services to Garrett operations / offices around the globe.
Scope includes all components of EUS (e.g. Site support, Service desk, ...) and related operations, user support and vendor management. The role leads all EUS operations related teams across Garretts locations, enabling, structuring and developing the colleagues for best possible performance incl development of the organizational capability (people / capacity / skill / sourcing level / culture / digital mindset).
The position is part of Garretts IT infrastructure leadership management team, and part of IT extended leadership with responsibility to drive some of IT strategic initiatives across the functions.

Responsibilities:

1.Strategy and Roadmap

- Develop and maintain a strong understanding of Garretts overall future needs for EUS service in close alignment with respective business and IT area covering EUS.
- Establish a vision of the future EUS within Garrett
- Develop and maintain a strong understanding of mature EUS service and technologies that would enable Garrets future needs
- Beyond future needs, proactively identify future step changes in cost / efficiency optimizations within service and technology of Garrett
- Structure a roadmap of programs / projects to achieve this vision
- Identify the capabilities required inhouse and outsourced to implement and maintain these and establish a roadmap for these

2.People leadership

- identification of strategic vs commodity skills within EUS and definition of sourcing depth of EUS services
- establish a culture of passion for change, digital technologies, adopting agile practices both internally as well as with other IT teams and vendors
- drive talent development within the distributed EUS team
- develop and coach next level management team
- responsibility to drive some of IT strategic initiatives across the functions.

3.Stakeholder Management

- regular gauging of stakeholder needs and identification of opportunities & pain points
- alignment of strategy and roadmap with need of stakeholders as well as gaining their buy in / required support
- Proactively manage stakeholder expectations and communicate progress, decision-making and prioritization
- Share lessons learned and best practices across programs, building relationships with stakeholders and brokering relationships at all levels

4.Transformation projects delivery

- structure projects deducted from strategic programs to achieve regular transformation of Garretts infrastructure (vulnerabilities management, meeting room modernization, standardization, etc)
- own and enable implementation thereof meeting outlined business case benefits and delivery withing scope / time / budget

5.Service Operations & Efficiency

- establish / maintain a strong partner & vendor management, regularly benchmarking both performance and mindset with alternatives on the market
- own management of severe incidents / large scale business disruption and high profile problem management across all EUS services
- strong operational risk management with structured follow up on mitigation measures

BENEFITS

• Meal tickets
• 13th salary
• Private medical insurance
• A fixed monthly amount received on the Benefits platform with which you can choose from services such as:
  • Extended health insurance for employees and dependents
  • Dental care
  • Online and offsite shopping discounts
  • Private pension
  • Vacation vouchers
  • Transportation: Metrorex/STB monthly subscriptions or Fuel card
  • Access to various events (paintball, escape room, laser tag, rafting, wakeboarding, movie, theater etc.)

LEARN & DEVELOP

• Extensive online and on-site training programs
• Support for Green Belt Six Sigma Certification
• Peer2Peer Training program: learn and teach one another, offer advice, and engage
• Career growth & promotion opportunities
• International work environment

RELAX & WELL-BEING

• Sports and Social Club: trainer in the Office program and weekly online Nutrition Sessions for all Garrett employees
• Friendly working environment, alongside talented and dedicated people
• Networking area
• Bookster
• Great coffee, tea and spices
• Weekly Fruit Day
• Employee assistance program for all our employees (professionals ready to listen and speak with you on all subjects)
• Flexible working hours
• 26 vacation days per year for all our employees
• Hybrid work environment: 2 days Work from Home per week