About Gap Inc.
Our brands bridge the gaps we see in the world.Old Navy democratizes style to ensure everyonehas access to quality fashion at every price point. Athleta unleashes the potential of every woman,regardless of body size, age or ethnicity. BananaRepublic believes in sustainable luxury for all. And Gapinspires the world to bring individuality to modern, responsibly madeessentials.
This simple idea-that we all deserve to belong,and on our own terms-is core to who we are as acompany and how we make decisions.Our teamis made up of thousands of people across the globe who take risks, think big, and do good for our customers, communities, and the planet.Ready tolearn fast, create with audacityand lead boldly? Join our team.
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About the Role
Reporting to the Sr. Director, International Inbound and Linehaul Operations, the Director, Inbound Operations is responsible for the operational oversight - including service and budget performance - for Ocean and Air Operations, NA Terminal and Port Drayage, NA Transload Operations, and Global Franchise Operations in support of all Gap Inc. brands and channels. This role includes the management of third-party carrier and facility relationships to deliver Gap Inc. managed freight after the handover from origin load ports to destination ports and into our NA Distribution Campuses and global Franchise Turnover points.
This is an onsite role based in our transportation hub in Northern Kentucky (Cincinnati area) and is required to work closely with internal and external stakeholders to meet or exceed performance requirements in the areas of service and cost - while delivering strategic speed and dynamic flexibility. This leader will influence strategy, annual operating plans, and long-range planning in support of the Sr. Director, International Inbound and Linehaul Operations.
What You'll Do
- Ensure operational excellence through the establishment and utilization of robust processes, key performance indicators, and carrier scorecards to drive accountability and results.
- Proactively manage to a set operating budget and identify areas of opportunity for cost management, continuous improvement, and long-range network optimization.
- Analyze and assess industry benchmarking and market dynamics to ensure our Gap Inc. network is best in class.
- Influence and implement supply chain network strategies that enhance operational capabilities, driving synergies across business units and maximizing profitability.
- Execute strategic carrier contracts supporting quality operating performance and ensuring strategic suppler relationship management.
- Establish cross functional relationships collaborating across the Gap Inc Supply Chain.
- Partner with GapTech to deliver EDI compliance and best in class visibility performance while staying close to technology trends and new capabilities to drive continuous improvement in transportation systems.
- Ensure all logistics policies, procedures, and operations (SOPs) are in compliance with all applicable laws and statutory regulations.
- Resolve service failures and implement processes for continuous improvement.
- Identify areas of opportunities to cut cost without jeopardizing service.
- Leverage professional partnerships (internal & external) to enhance cross-functional workflow, decision-making, and collaboration.
- Recruit, develop and sustain a high-performance organization. Provide continued coaching, development, and growth of employees in support of current operational objectives and future succession requirements.
- 10+ years of Transportation operations experience including 5+ years in Inbound Transportation Operations.
- 7+ years experience leading others.
- Experience managing Operational P&L/ Budget with detailed knowledge of financial planning, P&L analysis, and margin improvement.
- Experience in managing external providers and developing and executing Supplier Relationship models.
- Can effectively drive continuous improvement in cost and service metrics across transportation networks.
- Experience in developing and managing business continuity plans to counter geo-political uncertainty across the domestic linehaul network.
- Ability to develop high-performing leaders and teams.
- Knowledge of all applicable laws and regulations impacting logistics.
- Global experience in working across cultures and regions outside of the United States.
- Travel required to manage/support the operations as required.
- Required to support/ work non-traditional hours (when applicable) to support 24x7 operations.
- Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.
- One of the most competitive Paid Time Off plans in the industry.
- Employees can take up to five "on the clock" hours each month to volunteer at a charity of their choice.
- Extensive 401(k) plan with company matching for contributions up to four percent of an employee's base pay.
- Employee stock purchase plan.
- Medical, dental, vision and life insurance.
- See more of the benefits we offer.
Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. In 2022, we were recognized by Forbes as one of the World's Best Employers and one of the Best Employers for Diversity.