Who is Forcepoint?
Forcepoint simplifies security for global businesses and governments. Forcepoint's all-in-one, truly cloud-native platform makes it easy to adopt Zero Trust and prevent the theft or loss of sensitive data and intellectual property no matter where people are working. 20+ years in business. 2.7k employees. 150 countries. 11k+ customers. 300+ patents. If our mission excites you, you're in the right place; we want you to bring your own energy to help us create a safer world. All we're missing is you!
Please note this is a Hybrid only role working Tuesday's & Wednesday's from our Austin office
Essential Functions
- Provide professional leadership, focusing on monitoring activity, the highest levels of performance and customer satisfaction
- Coach and mentor the team ensuring their on-going development
- Be commercially aware of key industry developments and market trends
- Act as a key contributor within the US Sales Management Team
- Act as an escalation point for Forcepoint customers and accept inbound and perform outbound telephone calls from / to end users and reseller partners to maintain customer satisfaction and progress sales opportunities
- Use a consultative approach to educate end users and reseller partners, provide timely follow-up, closure and tracking of all identified opportunities
- Provide weekly business pipeline reports / forecasts for all business developed and closed by your team to the Sr. Director - Americas, Renewals
- Interface with end users and reseller partners on a daily basis via telephone and email to provide assistance and support the closure of revenue opportunities
- Help in the planning and implementation of vertical and focused sales campaigns, ensuring effective and timely performance, work closely with the Forcepoint US Channel and Marketing teams
- Work closely with sales operations/administration
- Act as first point of escalation for existing business
- Efficiently engage with sales resources, SE, Channel, Solutions Sales Specialists and Executives as required.
- Perform other duties and projects as assigned
Want more jobs like this?
Get Business Operations jobs in Austin, TX delivered to your inbox every week.
Education and Experience
- University degree is highly desirable however equivalent professional experience will also be accepted
- Extensive proven IT sales experience
- Comprehensive experience of related management or supervisory experience in a high tech company
- Proven track record in motivating and appraising staff and building and retaining teams
- A successful track record in delivering to defined revenue / margin targets
- Knowledge of sales methodologies such as Solution Selling, SPIN, etc.
Soft Skills
- Strong communication and telephone skills are essential as well as skill in selling, time management and organization
- Ability to close business while achieving a high level of customer satisfaction
- A proven track record in coaching and mentoring
- A self-starter and proactive leader willing to display initiative with common sense
- Results driven and committed to 'outcomes rather than output'
- Team focused, with the ability to gain the personal support of others
- Capable of developing empathy and rapport internally with staff and with customers and partners
- Strong work-ethic and committed to quality and customer service
- Disciplined, organized and methodical in approach to tasks and activities
- Committed to the success of customers and colleagues
Excellent negotiation and problem-solving skills
Don't meet every single qualification? Studies show people are hesitant to apply if they don't meet all requirements listed in a job posting. Forcepoint is focused on building an inclusive and diverse workplace - so if there is something slightly different about your previous experience, but it otherwise aligns and you're excited about this role, we encourage you to apply. You could be a great candidate for this or other roles on our team.
The policy of Forcepoint is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to affirmatively seek to advance the principles of equal employment opportunity.
Forcepoint is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company's career webpage as a result of your disability. You may request reasonable accommodations by sending an email to recruiting@forcepoint.com.
Forcepoint is a Federal Contractor. Certain positions with Forcepoint require access to controlled goods and technologies subject to the International Traffic in Arms Regulations or the Export Administration Regulations. Applicants for these positions may need to be "U.S. Persons," as defined in these regulations. Generally, a "U.S. Person" is a U.S. citizen, lawful permanent resident, or an individual who has been admitted as a refugee or granted asylum.
Applicants must have the right to work in the location to which you have applied.