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Job Summary
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To support our extraordinary teams who build great products and contribute to our growth, we're looking to add a Software Engineer located in Guadalajara, North Campus.
Reporting to the Senior Manager - Engineering Services the Software Engineer role will serve as the second point of contact between the customer and IT. He will record the occurrence and solution of second-level support incidents, in addition to the implementation and registration of solutions to failures in IT services in FCS Service configurations.
What a typical day looks like:
- Manage and Support IT applications based on support standards and propose new tools for these purposes.
- Acts as 2nd level escalation contact for IT administrators and Global Helpdesk on applications implementation assignments.
- Diagnose application data quality issues.
- Assess causes of problems and provide technical support and direction to the project team to resolve issues.
- Project Management on Tools Deployment
- Prepares standard operating procedures for the day-to-day maintenance of the Flex client infrastructure and implements adequate administrative tools and processes while ensuring monitoring and controls are in place to ensure stability of systems.
- Establishes clear communication channels and ensures proper feedback mechanisms are in place with customers, peers, and cross-functional teams.
- Ensures minimum MTTR (Mean Time to Repair), while fixing problems; follows up with proper root cause analysis, and corrective & preventive actions to increase MTBF (Mean Time Between Failures).
- Proposes system enhancements (software updates)
- Identifies, explores, and resolves program deficiencies.
- Provides software development and consultation to prospective users.
- Interfaces with and guides customer product development calls and meetings.
- BA/BS or equivalent work experience.
- Jr Project Management skills.
- Experience as a Sys analyst and/or support.
- Knowledge of Microsoft SQL. (Troubleshooting).
- Knowledge of .NET
- Intermediate English - Advanced.
- Competitive Salary
- Life & Medical insurance
- Christmas Bonus
- Food Coupons
- Saving Fund.
- Life Insurance
Job Category
Operations
Required Skills:
Optional Skills:
Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We celebrate diversity and do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email accessibility@flex.com and we'll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex, you must complete the application process first).