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Job Description
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To support our extraordinary teams who build great products and contribute to our growth, we're looking to hire Assistant Manager (ServiceNow) - IT who is based out of in Coimbatore / Chennai / Bangalore / Pune locations.
Reporting to Senior Manager & the role involves,
What a typical day looks like:
- The ideal candidate will understand ITSM and configuration management principles.
- They will perform the necessary tasks to design and develop ITSM related configurations and customizations.
- A successful candidate will be proficient in communication with various stakeholders in gathering requirements/information.
- Must be able to work both independently and as a productive member of a project team.
- Responsible for the technical specification and implementation of the Service Now integration
- Provide expertise on all technical questions related to development on Service Now
- Develops the technical solutions, implements them and performs the component integration tests
- Understand the business needs and the needs to standardize processes, and build this into the design
- Understand the large scale thinking and approach needed for success of the project
- Expertise level understanding of Service Now required.
- Expertise level programming skill.
- Overall 6-8 Plus years of IT experience and 4 -5 Yrs of experience in ServiceNow Development and Administration.
- Experience in one (or more) scripting languages and a fundamental understanding of ITSM, ITIL.
- Good to have ITOM / CMDB
- Advanced skill & experience in integrations & server side scripting (Javascript, etc)
- Ideal candidate must be self-motivated with a proven track record in ITSM technologies and comfortable in the dynamic atmosphere of a technical organization with a rapidly expanding customer base. Candidate must be organized and analytical, adept at working in a team environment, able to implement on time to a project schedule, and able to handle multiple priorities in a fast moving environment.
- Advanced experience with ServiceNow implementations
- Strong communication, Strong presentation and writing skills
- Excellent troubleshooting skills with ability to demonstrate influence in a consultative fashion to stakeholders and other team members.
- Experience with development and implementation of ServiceNow ITSM modules - Incident Management, Problem Management, Configuration Management, Change Management, Knowledge Management or other ITSM application.
- Understands technical and functional design requirements related to ServiceNow.
- Experience with ITOM applications (discovery, event management, ..) CMDB, Asset management, scoped applications.
- Advanced skill & experience in integrations & server side scripting
- Advanced experience with workflows and good experience with flow designers.
- Good Knowledge and experience with Portal configurations.
- Experience in one (or more) scripting languages: JavaScript
- A fundamental understanding of ITSM, ITIL or CMDB
- Experience with Business Rules, Script Includes, UI Actions, Scheduled Jobs - all scripted aspects of the ServiceNow system
- Experience with ServiceNow client and server-side Javascript and the ServiceNow APIs
- Scripted Web-Services, AJAX, Business Rules, JavaScript, SOAP, REST SSO-SAML Setup and Integration of ServiceNow to Other Applications
- Customizing ServiceNow using UI Pages, UI Macro & CMS using CSS, HTML, Jelly.
- Custom UI Changes with usage of Web Technologies such as DOM, HTML changes
- Health Insurance
- Paid Time Off
Job Category
IT
Flex pays for all costs associated with the application, interview or offer process, a candidate will not be asked for any payment related to these costs.
Flex does not accept unsolicited resumes from headhunters, recruitment agencies or fee based recruitment services. Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. Flex does not discriminate in employment opportunities or practices based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status or any other status protected by law. Flex provides reasonable accommodation so that qualified applicants with a disability may participate in the selection process. Please advise us of any accommodations you request to express interest in a position by e-mailing: accessibility@flex.com . Please state your request for assistance in your message. Only reasonable accommodation requests related to applying for a specific position within Flex will be reviewed at the e-mail address. Flex will contact you if it is determined that your background is a match to the required skills required for this position. Thank you for considering a career with Flex.