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Job Summary
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The Senior Field Application Engineer will be based in Taiwan . This job will be responsible for providing local technical support and information to customers on a pre-sales and post-sales basis in order to support the development of new applications in existing or new markets and NPI projects as per customers' expectations.
What a typical day looks like :
Use technical knowledge of products and associated development tools to assist customers on complex issues during their AI and Cloud system development.
- Contribute to product development by determining customer product needs and translating these needs into new product recommendations and specifications.
- Regular customer visits w/ sales team to support project acquisition.
- Contribute to development of complex product roadmaps.
- Develop and maintain ongoing relationships with R&D, product and business development teams, external and internal.
- Review customer requirements, identify and communicate potential issues and provide recommendations that will meet both capability & standards and customers' specifications.
- Identify and communicate existing and potential design issues both internally and externally.
- Coordinate product introduction efforts between internal R&D and the customer.
- Provide support for developing and presenting technical seminars for customers and sales personnel to promote new products and applications.
- Provide support for conducting product benchmark and reporting
- Provide best in class complex technical support by answering and closing all customer and program management technical support questions related to manufacturing capabilities including: design, fabrication and assembly abilities.
- Define initial project/product scope and prepare project plans to meet customer expectations.
- Prepare detailed project plans and actions by documenting customer' requirements and incorporating design and manufacturing capabilities in order to meet customer expectations.
- Prepare and maintain required documentation.
- Engineering background with Bachelor degree or above (Electronics or related)
- Fluent in oral and writing English and Mandarin
- 3 years minimum experience in power module, power supply etc to AI and Cloud application
- Demonstrated experience with multiple product cycles at OEM/ODM from research, development, launch to sustaining.
- Experience working in a customer environment (and without sales supervision)
- Willing to continuously learn new technologies
- Pro-active team leader
- Strong communication skills and problem-solving ability
- Able to work under pressure
- Solid negotiation skills
- Good sense of responsibility, initiative and team work.
- A Six Sigma Greenbelt certification or higher
- Experience with project management and market research & analysis
- Experience with AI and Cloud market
- Continuous training from Europe and China
- Opportunity of global work environment
- Social Insurance
- PTO
Production Engineering
Required Skills:
Optional Skills:
Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We celebrate diversity and do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email accessibility@flex.com and we'll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex, you must complete the application process first).