Overview

This is a remote position that may only be hired in the Eastern Time zone

This position provides sales support at the highest level of complexity for Treasury Management products and services. This position provides front line daily support to dedicated Treasury Management Sales Officer(s). This position will provide skilled and knowledgeable assistance with treasury management solutions, perform a variety of support activities such as sales proposals, pricing pro-formas, account schematics, document preparation and review for new product setup and maintenance requests. Ensures client satisfaction by answering inquiries, addressing account or product discrepancies, and handling escalated support issues. Assists Treasury Management Sales Officer (s) with daily Pipeline Management and sales activities intended to solicit business.

• Support assigned TM Sales Officer(s) throughout all aspects of the sales cycle, including assisting with the daily management of pipeline entries
  • Acts as a main liaison between TM Sales Officer, Banking team, Client, Implementation, Customer Service/back office teams, etc.
  • Manage Treasury Management documentation and paperwork
  • Interact with clients/manage correspondence with clients
  • Schedule meetings with TM Sales Officer and Clients
  • Join TMSO on Client calls to take detailed notes on TM services (be prepared for camera on)
    • Engagement for preparation of detailed account structure, pricing proposals, internal items to assist with preparing for client implementation.
    • Be able to speak with a client about ACH Origination, RDC, Fraud Prevention - confirm activity and any necessary limits for initial setup
  • Act as the main backup when the TM Sales Officer is out of the office to keep deal flow, communication moving forward.

• Constant correspondence/ phone communication with TM Sales Officer, Implementation, RM's, Loan Teams, Product, Business Engagement Center, other back-office teams for handling of TM sales related items
  • Attend weekly area meetings as available, to stay abreast of deals in pipeline
  • Attend Sales Support Team Meeting
  • Review implementation queues to remain up to date on deals in process
  • Assist with directing customer servicing to the Business Engagement Center

• Assist TM Sales Officer to develop competitive pricing proposals for review of current services and new services for prospective/existing customers. Assist with pulling existing client data, analysis statements, CA review for users, accounts, entitlements
• Pricing- handle exception pricing input via Pathway. Review Analysis statement as a Q/C post go live to ensure billing is setup and reflected correctly.
• Assist TM Sales Officer with any RFP's and preparation of prospect/client presentations

• Maintain strong knowledge of Treasury Management Products and Services, especially complex services such as Lockbox, Integrated Payments, PCard, DES.
• Maintain strong knowledge of FCB's Internal Systems - Host, RPM, CMOD reports, Pathway, OnBase, Tableau, D1, CA Simulate, Q2 Co Pilot, Sharepoint.

• Experience with Treasury Management products such as; ACH, Fraud, Remote Deposit Capture; as well as more complex products such as Lockbox, Purchase Card, Integrated Payments, Transmission
• Knowledge of how to prepare RFP's (Request for Proposals)
• Possess strong verbal and written communication skills
• Excellent communication and presentation skills
• Strong attention to detail
• Demonstrated ability to be proactive, manage time and be able to multi-task in a fast pace/high volume environment
• Possess a thorough knowledge of all the services offered by the Bank