Overview

Together, Silicon Valley Bank and First Citizens offer you the strength and stability of a diversified financial institution with a 125-year tradition of service and the personalized approach of a nimble financial partner.

First Citizens Bank helps personal, business, commercial and wealth clients build financial strength that lasts. Headquartered in Raleigh, N.C., First Citizens has built a unique legacy of strength, stability and long-term thinking that has spanned generations. First Citizens offers an array of general banking services including a network of more than 550 branches in 23 states and commercial banking expertise delivering best-in-class lending, leasing and other financial services coast to coast. Parent company First Citizens BancShares, Inc. (NASDAQ: FCNCA) is a top 20 U.S. financial institution with more than $200 billion in assets.

• Partners with relationship advisor to facilitate new entity and account openings
• Performs onboarding activities to include:
  • Inputs client data to open new accounts and services
  • Validates and reviews documentation received for accuracy and completeness
  • Coordinates hands offs to centralized teams for QC and implementation
  • Informs RAs on process requirements to proceed with client requests

• Acknowledge and orchestrate resolution of in-bound service tasks received from client or Relationship Advisor.
• Facilitates servicing activities to include:
  • Notify clients of non-time sensitive account related items
  • Add, maintain, close accounts (inclusive of deposit, savings, liquidity products)
  • Maintain and close simple cash management product and services
  • Update client records to maintain accurate KYC details
  • Gather and review applicable documentation related to servicing requests

• Client service experience and/or client support in financial services and/or products
• High-level familiarity of banking products
• Demonstrated organizational skills
• Ability to multi-task and complete multiple tasks in succession