Overview

This is a hybrid role with the expectation that time working will regularly take place inside and outside of a company office.

This Senior Operations Specialist leads operational support efforts in a highly automated loan accounting system for our Asset-Based Lending (ABL) portfolio at a high level of complexity and ability. Addresses escalated or time-sensitive issues, disputes, and requests to facilitate processes and associate workflow. Provides expertise and guidance to align daily activities with service standards and business goals. Identifies, recommends, and assists in implementing process improvements and changes. Aids management with special projects such as reporting or monitoring performance.

• Service - Handles complex, escalated, or time-sensitive ABL issues and requests. Determines target needs and provides resolution while maintaining a high standard of service.
• Operational Support - Performs various operational tasks and system updates for lines of credit that occur during customer, vendor, and associate inquiries. Streamlines the workflow for other associates within the business unit through operational activities. Identifies, communicates, and makes recommendations to address process inefficiencies.
• Documentation - Handles and/or reviews loan documentation and client files associated with daily activities, which may include processing, reviewing, or distributing materials. Maintains and updates department records within several loan accounting systems
• Business Expertise - Provides knowledge in the ABL space across internal and external business partners. Researches and maintains strong knowledge of any laws, regulations, and policies that affect specific job duties to produce work that is accurate, efficient, and compliant. Utilizes product, system, or process familiarity to resolve problems and handle customer requests

• Strong written and verbal communication skills
• Prior experience in a client facing/client support position
• Ability to work in a variety of systems