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Senior Manager IT - SRE

AT First Citizens Bank
First Citizens Bank

Senior Manager IT - SRE

Payson, AZ

Overview

This is a remote role that may only be hired in the following location(s): AZ, NC, NJ or TX

Site Reliability Engineering (SRE) at First Citizens combines software and systems engineering to build and manage First Citizens Bank's most critical applications, ensuring they run reliably, efficiently, and at scale. As the leader of the SRE team, you will be the at the forefront of setting the vision and amplifying the culture of SRE to the rest of the organization.

Responsibilities

  • Lead a highly talented team that owns the availability, performance and reliability of customer-facing systems
  • Build the roadmap, mission, and strategy for Site Reliability Engineering, supported with clear goals and KPIs
  • Own SRE processes for SRE Engagement, SLO Management, Observability, Incident Management and other SRE concerns
  • Establish strong relationships across engineering, operations, support, and product teams to enable Site Reliability efforts and focus
  • Communicate vision and strategy to executive leaders across the Bank to build support, consensus, and advocacy for the practice
Qualifications

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Bachelor's Degree and 8 years of experience in Applications development, analysis or engineering OR High School Diploma or GED and 12 years of experience in Applications development, analysis or engineering

Preferred Qualifications
  • 6+ years of experience in Software Engineering and/or Site Reliability Engineering background
  • 4+ years of experience implementing / following SRE practices
  • 4+ years of experience leading SRE teams
  • Experience with application modernization technologies including Kubernetes, Serverless, Automation, Observability and Developer Operations.
  • Understand performance and availability requirements and have experience working with Software Engineering teams to define deployment, configuration and monitoring requirements
  • Excellent written and verbal communication skills
  • Ability to create meaningful metrics and alerting for service health monitoring
  • Proficiency driving Root Cause Analyses to meaningful improvements
  • Leading troubleshooting efforts with production/non-production systems
  • Excellent problem-solving and communication skills and a sense of ownership.
  • Experience working within a Large Financial Institution (or similarly complex environment)
First Citizens benefits programs are designed to meet our associates where they are in life. Full-time associates (20+ hours) are offered a comprehensive benefits program, with customized offerings, including those designed to support families, however defined. More information regarding our benefits offerings can be found here: https://jobs.firstcitizens.com/benefits.

Client-provided location(s): Arizona, USA
Job ID: FCB-25689-en-us-2
Employment Type: Full Time

Perks and Benefits

  • Health and Wellness

    • Health Insurance
    • Dental Insurance
    • Vision Insurance
    • Life Insurance
    • Short-Term Disability
    • Long-Term Disability
    • FSA
    • HSA
    • HSA With Employer Contribution
    • Fitness Subsidies
    • Mental Health Benefits
    • Virtual Fitness Classes
  • Parental Benefits

    • Family Support Resources
    • Non-Birth Parent or Paternity Leave
    • Birth Parent or Maternity Leave
    • Adoption Leave
    • Fertility Benefits
  • Office Life and Perks

    • Commuter Benefits Program
  • Vacation and Time Off

    • Paid Vacation
    • Paid Holidays
    • Volunteer Time Off
    • Leave of Absence
  • Financial and Retirement

    • 401(K)
    • 401(K) With Company Matching
    • Financial Counseling
    • Profit Sharing
  • Professional Development

    • Access to Online Courses
    • Internship Program
    • Leadership Training Program
    • Promote From Within
  • Diversity and Inclusion

    • Diversity, Equity, and Inclusion Program
    • Employee Resource Groups (ERG)

Company Videos

Hear directly from employees about what it is like to work at First Citizens Bank.