Overview

This position is responsible for originating residential mortgage loans from internal and external referral sources. Builds and maintains strong internal referral relationships, counsels mortgage customers around solutions to their lending needs, and provides excellent customer service. Supports all key channel initiatives and sales activities such as cross-sell initiatives, lead management, customer satisfaction results and loan quality, meeting or exceeding personal production and strategic activity goals. Adheres to audit, regulatory, and compliance policies and follows all standard processes/procedures.

Responsibilities

• Sales - Accomplishes mortgage loan production goals by initiating sales calls, conducting presentations, participating in networking activities, and other sales techniques. Utilizes referral sources to create sales opportunities, solidifying relationships with bank partners and enhancing the referral process for all involved parties.
• Application Process - Interviews applicants to assess their needs, evaluate their financial position, and identify appropriate product offerings. Utilizes information to facilitate a complete and thorough loan application, prequalifying applicants, obtaining all required documents, and submitting a detailed loan application.
• Loan Support - Manages the progression of loans throughout the loan process. Ensures adherence to regulatory and corporate guidelines, and that quality and service standards are upheld. Provides updates and responds to client inquiries. Works closely with processing support on follow up on all necessary conditions or stipulations per investor and company requirements.
• Relationship Development - Establishes a rapport with clients to identify business needs and leverage sales opportunities. Builds relationships with internal referral sources and effectively manages leads in order to achieve expected performance goals.