Overview
This position delivers strategic insight into business systems through complex analysis, reporting, and operational activities. Serves as a technical expert on system usage and performance. Determines business requirements and implements appropriate specifications, monitoring for compliance and effectiveness. Assists in identifying and resolving process issues which may involve system testing or development. May oversee the work of less experienced analysts in the work group.
Responsibilities
- Data Analysis - Sources, compiles, and interprets data. Analyzes data for accuracy and efficiencies, effectively communicates analysis output.
- Identifying Requirements - Determines system requirements and communicates them through the use of specifications, reports, project plans, or other forms of documentation. Identifies issues that affect system processes, and assists in correcting. Ensures compliance through testing and analysis.
- Reporting - Produces advanced reporting based on data analysis, user input, and system testing. Identifies patterns, problems, and areas of improvement. May develop process enhancements based on analysis results.
- System Support - Provides expert technical support for systems by responding to escalated inquiries, ensuring processes run smoothly, and working to continuously improve the end-user experience. Implements recommended modifications and enhancements. Serves as an analytics resource to wider organization or business units, offering guidance on systems and data output.
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Bachelor's Degree and 4 years of experience in Systems Support, or Analytics, or Operations Support OR High School Diploma or GED and 8 years of experience in Systems Support, or Analytics, or Operations Support
Preferred:
- Experience with Digital Banking platforms; demonstrating expertise in managing and supporting core digital banking systems, such as online banking, mobile banking apps, and bill payment platforms, Familiarity with providers like Q2, FiServ, or FIS is highly preferred
- Proficiency in API integration and Digital Payment Systems - Strong experience in developing, testing and integrating APIs for Digital Banking services.
- Knowledge of Regulatory Compliance in Digital Banking with understanding KYC, AML and online security (IAM) Okta.
First Citizens benefits programs are designed to meet our associates where they are in life. Full-time associates (20+ hours) are offered a comprehensive benefits program, with customized offerings, including those designed to support families, however defined. More information regarding our benefits offerings can be found here: https://jobs.firstcitizens.com/benefits.