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Senior Technical Engineer - Support & DevOps Team

AT Finastra
Finastra

Senior Technical Engineer - Support & DevOps Team

Manila, Philippines

Responsibilities

Job Overview

We are looking for a highly technical and development-oriented Technical Engineer to join our DevOps team. This role requires strong development skills in Java/J2EE, Spring, JavaScript, and Node.js, along with database management expertise in Oracle.

As part of the DevOps team, the candidate will be responsible for maintaining internal environments, which requires strong security knowledge. They will be tasked with installing, updating, and maintaining environments, ensuring quick environment recovery, creating and managing databases, and handling import/export operations.

The candidate must also have experience in DevOps and Azure, with Azure Fundamentals certification being a strong plus. If not certified, they should be prepared to obtain it quickly after joining.

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Additionally, like all members of the DevOps team, they will contribute to resolving technical cases both inside and outside the cloud.

Main Responsibilities

1. Environment Management & Security

  • Maintain and manage internal environments, ensuring stability and security.
  • Regularly install, update, and patch environments to keep them operational.
  • Be able to rebuild environments quickly in case of failures.
  • Implement strong security practices to protect environments and data.
  • Create, manage, and optimize Oracle databases, including import/export operations.

2. Development & Technical Expertise

  • Develop and maintain applications using Java/J2EE, Spring, JavaScript, and Node.js.
  • Work with Oracle databases, writing and optimizing SQL queries.
  • Ensure automation and scripting where needed to streamline operations.
  • Write technical specifications and best practices documentation.

3. DevOps & Cloud Operations

  • Work in a DevOps environment, collaborating on CI/CD pipelines and automation.
  • Manage and deploy infrastructure and applications on Azure.
  • Troubleshoot and resolve technical issues related to cloud and on-premise environments.
  • Participate in process automation for improved efficiency and reliability.

4. Customer & Technical Support

  • Respond to customer requests, including reported issues, questions, and assistance needs.
  • Understand and replicate technical issues in the internal environments.
  • Conduct root cause analysis and provide technical solutions when feasible.
  • Update customers on progress towards issue resolution, ensuring timely responses.
  • Participate in client meetings (phone, WebEx) to communicate updates and accelerate issue resolution.
  • Work closely with stakeholder teams for in-depth issue resolution.

5. Leadership & Team Collaboration

  • Act as a technical resource for team members with less experience.
  • Lead technical projects with manageable risks and resource planning.
  • Be the first point of contact for technical issue escalation.
  • Collaborate with development, security, and DevOps teams to enhance system performance.

Skills & Requirements

Education

  • University degree in Computer Science, Mathematics, Business IT or related major

Technical Skills

  • Strong development background in Java/J2EE, Spring, JavaScript, and Node.js.
  • Solid database experience, particularly with Oracle databases (SQL queries, import/export, administration).
  • Experience in environment management: installation, updates, patches, and fast recovery.
  • Knowledge of security best practices for managing internal environments.
  • Cloud expertise in Microsoft Azure (Azure Fundamentals certification is a plus).
  • DevOps experience, including CI/CD pipelines, automation, and infrastructure management.
  • Experience in process automation and scripting to improve operational efficiency.

Soft Skills

  • Autonomy and proactivity in problem-solving.
  • Strong analytical and debugging skills for complex issues.
  • Excellent organizational skills to manage environments and ensure system stability.
  • Effective communication skills, both written and spoken, to interact with internal teams and customers.
  • Ability to work cross-functionally with support, development, and DevOps teams.

Client-provided location(s): Metro Manila, Philippines
Job ID: Finastra-10380
Employment Type: Full Time

Perks and Benefits

  • Health and Wellness

    • Vision Insurance
    • Life Insurance
    • Dental Insurance
    • Health Insurance
    • Mental Health Benefits
    • Health Reimbursement Account
    • Short-Term Disability
    • Long-Term Disability
    • Pet Insurance
    • FSA
    • HSA
  • Parental Benefits

    • Birth Parent or Maternity Leave
  • Work Flexibility

    • Hybrid Work Opportunities
  • Office Life and Perks

    • Casual Dress
    • Happy Hours
    • Company Outings
    • Holiday Events
  • Vacation and Time Off

    • Paid Vacation
    • Unlimited Paid Time Off
    • Paid Holidays
    • Personal/Sick Days
    • Volunteer Time Off
  • Financial and Retirement

    • Financial Counseling
    • 401(K) With Company Matching
  • Professional Development

    • Internship Program
    • Leadership Training Program
    • Associate or Rotational Training Program
    • Promote From Within
    • Access to Online Courses
    • Lunch and Learns