Responsibilities

What will you contribute?

Reporting to the Director, Systems Operations

the Expert Systems Engineerwill possess hands-on experience with administration and customization of AD and will be responsible for the maintenance, development, and operations of AD. The candidate should be experienced in working in a diverse development environment supporting an enterprise application and will provide strategy and technical insight in designing and supportingA D while aligning to AD best practices. The role will also be responsible for researching, planning, coordinating & implementing application solutions for conceptual design requirements.

Responsibilities & Deliverables:

• Receives specifications from the IT department and delivers a product/release that meets the needs presented. Creates Requirements Definitions, and Technical Specifications Documentation
• Ensure smooth and top-quality delivery of projects in collaboration with project manager and the project team.
• Participate in the full software development life cycle: Analysis, Design, Coding, Testing, Training, and Operational Support.
• Collaborates with and supports the Live Operations, Infrastructure Engineering and Application Support teams during system design, development and implementation phases providing advice for interfacing monitoring services with AD
• Utilizes best practices for development, conducts thorough testing, analysis, and certification of changes to the system. Ensures all assigned project tasks required for the implementation of the system are completed on schedule.
• Updates & maintains a comprehensive testing protocol for the system instance upgrades with the purpose of certifying all applications for use after the upgrade completes.
• Logs technical support incidents, problems and requests into the system. Monitors incidents assigned to the Administrator. Provides succinct and pertinent updates to incidents indicating acted upon resolution and communication to user. Participates in Problems and Knowledge initiatives and other process improvements.
• Escalates performance issues, unresolvable incidents and service interruptions to technical support. Creates and updates incident records in the system's tracking system.
• Install, maintain, configure/reconfigure, and support hosted system instances, production and non-production
• Analyze and fully understand user requirements and current procedures in order to improve system capabilities, automate process workflows and address scheduling limitations throughout the development and delivery of the system roadmap

• 5 years of hands-on experience implementing AD. ITIL Service Operations or Release, Control and Validation certification
• 1 years of experience using Web 2.0 Technologies (Java Scripting, XML, HTML, AJAX, CSS, HTTP, etc.), PowerShell, SaaS applications, network operations (networks, protocols and email [SMTP, POP3])
• Relational database expertise such as Oracle, MS Sql Server, etc. preferred
• Service Oriented architecture and web services integration (SOAP, WSDL, REST) preferred
• Knowledge of LDAP/Active Directory, and relevant IT architecture experience