Responsibilities
JOB SUMMARY:
The HR Analyst serves as the liaison to employees and managers in a Shared Services environment and/or business location(s). Acts as a Senior HR Generalist in a primary point of contact role for employees to support, respond, handle, answer and action issues/questions regarding policies, procedures, and HR systems. Will lead and manage projects about organizational and process redesign along with program and policy improvements.
ESSENTIAL DUTIES:
• Responsible for responding and handling incoming HR activities in a Share Services environment; this level must bring them to resolution.
• Serve as the primary point of contact for employees on questions and issues regarding HR related policies and procedures, including, but not limited to, HRIS needs, onboarding, benefit and engagement initiatives, staffing, training, separations, transfers, etc. Normally will handle escalated Tier 2 or 3 resolutions
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• May have ownership for a particular process such as onboarding; recruitment, off boarding or supports specific HR policies/programs
• Guide, support, maintain and administer HR programs; some basic employee relations, policies, and procedures while providing general human resources services to respective business partners & COEs
• Ensure implementation and utilization of policies, procedures, programs dealing with the specific activities of staffing, payroll, compensation and benefits, employee development and training, along with HR information systems.
• Provide response and support on a variety of HR related programs such as benefits, leave, disability programs, reimbursement programs, unemployment, workers' compensation, etc.
• Managing and maintaining incoming and outgoing temporary employees across sites.
• Assist with the development of all process documentation and maintenance of HR portal
• Data entry and maintenance on systems to include security, data entry, configuration, and auditing to support HR functions
• Recommend system enhancements for HR systems; participate in required implementations or upgrades.
• Perform other duties as assigned.
LEVEL BASED COMPETENCIES:
• Adaptability
• Building Strategic Working Relationships
• Technical/Professional Knowledge & Skills
• Stress Tolerance
• Decision Making
• Communication
Knowledge/skills:
• Knowledge and experience in technologies, tools, and applications, such as ADP products, Workday/HRIS systems and SharePoint. Particular emphasis required in working with formal case management systems such as Service Now, or Something similar products.
• Thorough knowledge of concepts and practices within the HR function
• Ability to effectively present information and respond to questions from employees and managers.
• Ability to analyze basic issues and determine appropriate solutions
• Ability to recognize and handle sensitive or confidential information appropriately.
• Must have a strong customer-service orientation, be organized, flexible, detail oriented, proactive and maintain a high level of personal credibility.
• Excellent communication and PC skills in MS Office.
• Advanced verbal and written communication skills
• Advanced interpersonal skills
• Ability to multitask and manage a fluctuating workload
• Ability to handle sensitive and confidential information appropriately