Responsibilities
Team
As part of the global Billing team and the Order-to-Cash process, the role is responsible for all aspects of the invoicing activity for the Finastra group across regions and businesses in accordance with local legislation and requirements. In this capacity the position is leading a team of billing professionals to ensure the cash flow for the company by executing proper billing to our clients and enabling clients to pay on time and based on correct invoicing.
Billing is a part of the bigger finance function, which ensures no lapses in invoicing and revenue leakage, maintain information in SFDC (CRM) and NetSuite (ERP)
Responsibilities & Deliverables:
Own and manage the billing processes for Finastra across all regions/countries/products/entities Manage a team of billing professionals Produce and send all invoices for Finastra group - Bill Right, First Time, Every Time. Drive continuous process and system improvements.
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Define, measure and improve KPIs and controls posture Drive root cause elimination projects to improve KPI's Manages invoice process queries and resolution Resolves billing issues arising from actions or events involving administrative functions throughout the process from sale to billing of the customer Coordinates and resolves sales tax issues. Create monthly and quarterly metrics reports Responsibilities include planning, assigning, and directing work; appraising performance, addressing complaints and resolving team challenges to keep a motivated and stable team Other duties and responsibilities as assigned
Key Relationships
The key relationships for this role are both internal and external and relate to transactions from regional legal entities.
The key internal relationships for this role are:
Sales Functional teams IS Service desk Other global processes (RTR, FP&A, C&C, PS Operations) Group finance
The key external relationships for this role are:
Finastra Customers Auditors
Required Experience:
Graduate or post graduate with a finance degree Graduate - B.Com/B.B.A, Post Graduate MBA/M.Com Minimum 7-10 years' experience of billing or related customer-to cash processes with In-depth knowledge of effective billing and collection procedures, ideally in the software industry Proven experience to drive standard processes that require tight control, and an environment with continuous improvement as a key aspect of the job. English a must. Further major Asian or European language an advantage. Financial awareness required given the nature of the data and processes. Strong managerial skills and proven track of leading a large team. Strong communication and interpersonal skills. Results oriented with strong problem-solving, leadership, & interpersonal skills and a commitment to improve work processes, i.e. ability to define problems, collect data, establish facts, and draw valid conclusions. Demonstrated change management and influencing skills. Requires high level of maturity, judgement, and tactfulness interfacing with customers at all organization levels. Must demonstrate strong problem solving, Should understand and drive performance and improve metrics Ability to leverage technology to enhance productivity in all functional areas.