The Expertise You Have and The Skills You Bring

• 15+ years of experience in enterprise operations and IT networking field
• Experience operating and supporting large-scale multivendor network environments
• Experience with network monitoring, troubleshooting and observability
• Experience with technology lifecycle management, vulnerability management and industry best practices
• Experience with enterprise IT service management platforms and ITIL
• Experience with Lean / Agile based technology delivery teams
• Capable of partnering with and influencing individuals at all organizational levels
• Experience and knowledge in building strategies and a vision for implementing improvements.
• Experience supporting cloud-based networking technologies
• Strong problem solving, critical thinking, and analytical reasoning skills
• Ability to partner and collaborate with other technical leadership and their teams
• Strong leadership and communication skills including the ability to influence other teams, build associate development plans, coach and mentor others
• Ability to lead root cause analysis (RCA) to prevent recurrences and identify potential technology, training or process remediation

The Focus of the Role

Incident Management: Drive best in class incident response and mitigation with tiered support capabilities and automated remediation.

Observability - Establish health and performance measurability at all layers of the network with a focus on analytics and predictive capabilities.

Service Introduction - Responsible for the operationalization of new capabilities and enhancements across all network products and services.

Written and Verbal Communication - Express complex issues in a clear and concise manner with the ability to foster critical thinking and action

Operations Model - Challenge the status quo and lead operating model changes that drive quality, stability and efficiency.

Technologies:

• IP Networks - LAN, WAN, VxLAN, DMVPN, MPLS, SDWAN, Protocols
• Network Security - firewalls, intrusion prevention & detection, segmentation, NAC
• Traffic Management - network and application load balancers, GSLB
• DDI - DNS, DHCP, IPAM
• Network Proxy - Web, Socks, Plug, API/XML gateway
• Infrastructure Automation - Python, Ansible, Netconf, gNMI
• Network Tools - packet analyzers, packet brokers, flow analyzers, configuration management, monitoring and performance management tools

Certifications:

Company Overview

Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients' money.

Join Us

At Fidelity, you'll find endless opportunities to build a meaningful career that positively impacts peoples' lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees' Choice Award, we have been recognized by our employees as a top 10 Best Place to Work in 2024. And you don't need a finance background to succeed at Fidelity-we offer a range of opportunities for learning so you can build the career you've always imagined.

Fidelity's hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite all business days of every other week in a Fidelity office.

At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation, detailed in this document, and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine.

We invite you to Find Your Fidelity at fidelitycareers.com.

Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.

Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to accommodations@fmr.com.