Job Description:
The Role
Are you a leader with experience managing service and operations functions? Join us in the Fidelity Fund and Investment Operations (FFIO) business unit where you will lead a team of analysts in one of our operations teams! Our teams provide accounting and pricing services to all Fidelity Retail, Institutional and ETF products, supporting multiple asset managers. Services include books and records maintenance, securities' pricing, and calculations of net asset values, yields and distribution rates. The division is comprised of 6 business units, representing approximately 350 associates located in two sites: Merrimack, NH, and Westlake, TX.
The Senior Manager oversees a staff of associates performing accounting and pricing functions and acts as the primary contact for daily operational needs, while providing leadership and support in collaboration with other associates within the business unit. As a leader of the team, the role provides divisional level support for all aspects of the business including risk management, operational strategy, systems improvement prioritization, communication strategy, customer/vendor/peer relationships, resource alignment, cost control, project management, business continuity and new business opportunities. In addition to operational responsibilities, the Senior Manager is also passionate about mentoring staff and providing career growth opportunities to develop a hardworking team.
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The Expertise and Skills You Bring
- Strong understanding of accounting principles and regulations, financial markets, Mutual Fund Industry, and security types
- Interpersonal skills and an ability to work horizontally and vertically within the organizations
- Proven track record of driving efficiency and productivity
- Dedication to quality and process improvements
- Knowledge of market drivers and economic conditions and how they have an impact on daily results
- Understanding of system applications used in the department, including awareness of capabilities & limitations, and ability to easily navigate and utilize functions as well as embracing new technology
- Able to determine root cause of issues and guide staff to resolution as well as collaborate in the development of initiatives for systematic solution
- Strong capability to form relationships, provide clear direction, and build effective teams
The Team
On this team you will Perform detailed review of NAVS, mils, and yields and assist in resolution of complex exception processing. Furthermore, you will provide functional area expertise, oversight, problem resolution, training, analysis, and reporting as required across a variety of group responsibilities. Below are the additional responsibilities of the Fund Operations team!
- Coordinate functions associated with the department's responsibilities, confirm they are addressed in a timely fashion and any areas of risk are identified and mitigated.
- Monitor key performance indicators to address factors that are affecting the customer experience
- Collaborate with management to make effective use of available resources across groups and recommend changes to systems, processes, and responsibilities as needed.
- Coordinate business unit wide initiatives and effectively communicate plans to key partners
- Provide direction and partner with associates to build meaningful development plans
Members of the team are accountable for ensuring client requests are processed within stated service level agreements and adhere to Fidelity and regulatory guidelines. The team ensures that all processes have sufficient Risk and Compliance Controls and policies and procedures are communicated and followed.
Certifications:
Company Overview
Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients' money.
Join Us
At Fidelity, you'll find endless opportunities to build a meaningful career that positively impacts peoples' lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees' Choice Award, we have been recognized by our employees as a top 10 Best Place to Work in 2024. And you don't need a finance background to succeed at Fidelity-we offer a range of opportunities for learning so you can build the career you've always imagined.
Fidelity's working model blends the best of working offsite with maximizing time together in person to meet associate and business needs. Currently, most hybrid roles require associates to work onsite all business days of one assigned week per four-week period (beginning in September 2024, the requirement will be two full assigned weeks).
At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation, detailed in this document, and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine.
We invite you to Find Your Fidelity at fidelitycareers.com.
Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.
Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to accommodations@fmr.com.