Job Description:
Position Description:
Improves and maintains brokerage trading experiences - provides software application, digital experience (mobile, online, and Active Trader Pro), investment tool, and brokerage operational support. Manages the Software Delivery Lifecycle (SDLC) using Jira, Confluence, and Mural. Defines paid subscription capability strategies, implements new program features, and maintains the learning agenda and software product backlog. Draws on in-depth knowledge of the business or function to provide business unit-wide solutions.
Primary Responsibilities:
- Partners with multiple teams and across business units to define business and technical requirements for subscription-based products.
- Researches, analyzes, and collaborates with partner teams to identify features and capabilities, and creates an overall paid subscription experience.
- Analyzes user needs and defines software solutions, collaborating in technical architecture.
- Improves the customer experience, using benchmarking, business rules analysis, user stories, User Acceptance Testing (UAT), and software product documentation.
- Partners closely with engineering team to develop, create, and modify computer application software.
- Develops and directs software system testing and validation procedures, programming, and documentation.
- Provides on-going product support for customers and platforms by designing processes to assess and resolve issues with the aim of establishing operational efficiency for products and platforms.
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Education and Experience:
Bachelor's degree (or foreign education equivalent) in Computer Science, Engineering, Information Technology, Information Systems, Mathematics, Physics, or a closely related field and six (6) years of experience as a Director, Product Management (or a closely related occupation) designing or developing technology solutions to coordinate asset transfers between financial institutions.
Or, alternatively, Master's degree (or foreign education equivalent) in Computer Science, Engineering, Information Technology, Information Systems, Mathematics, Physics, or a closely related field and four (4) years of experience as a Director, Product Management (or a closely related occupation) designing or developing technology solutions to coordinate asset transfers between financial institutions.
Skills and Knowledge:
Candidate must also possess:
- Demonstrated Experience ("DE") performing product management and financial systems analysis for payment processing platforms to capture product documentation and alignment with organization goals and product roadmaps, using Confluence, Mural, JIRA, and JIRA Align tools.
- DE performing full stack support of digital products to query Postgres databases, using REST based data providers and SQL via PG Admin; and measuring customer subscription activity, using Adobe site catalyst and clickstream.
- DE querying mission critical system logs for incident analysis using Splunk; traffic reporting digital product support using Splunk; and performing real-time data visualization to surface system and product health and stability opportunities, using Tableau or Alteryx.
- DE authoring, structuring, and maintaining digital content - personal finance and financial products - using content management platforms (Tridion).
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Certifications:
Company Overview
Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients' money.
Join Us
At Fidelity, you'll find endless opportunities to build a meaningful career that positively impacts peoples' lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees' Choice Award, we have been recognized by our employees as a top 10 Best Place to Work in 2024. And you don't need a finance background to succeed at Fidelity-we offer a range of opportunities for learning so you can build the career you've always imagined.
Fidelity's working model blends the best of working offsite with maximizing time together in person to meet associate and business needs. Currently, most hybrid roles require associates to work onsite all business days of one assigned week per four-week period (beginning in September 2024, the requirement will be two full assigned weeks).
At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation, detailed in this document, and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine.
We invite you to Find Your Fidelity at fidelitycareers.com.
Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.
Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to accommodations@fmr.com.