As a Chapter Leader, you will hire, align, and grow the business analysts supporting the delivery of award-winning tools and services on behalf of our customers and associates. You will inspire and empower a team to create intuitive and highly engaging experiences that enable today's digitally savvy clients to achieve their financial goals. You and your associates will work to continually improve the client journey through consistent, integrated, scalable solutions used across Fidelity's digital experiences. Your team will:

• Use internal data and research in addition to 3rd party sources to identify problem & opportunity areas, developing clear plans to tackle these areas and gauge success.
• Collaborate with design, engineering, analytics, business, and functional partners to drive product initiatives.
• Be passionate about building end-to-end delivery of product features and identify and manage cross-impact dependencies and risks.
• Analyze and synthesize key themes from product analytics, user experience research, competitive and market analysis, and company goals to drive product planning.
• Be an advocate and champion for Fidelity customers and associates.
• Work closely with stakeholders across the business to build and maintain critical relationships with external partners.

The Expertise and Skills You Bring

• 10+ years professional experience with at least 5 years in digital product management and people leadership.
• Thrives on helping others be their best selves, anticipating people, process, and technology needs
• People management background - including sourcing, recruiting, hiring, and performance management.
• Proven track record of coaching individuals to deliver high value products to customers.
• Strong emotional intelligence, able to build relationships, influence peers, stakeholders, and senior leaders to drive great decisions/outcomes
• Strategic problem solver, proven execution, data based and analytical approach to solving problems
• Demonstrated experience to manage through influence and serve as trusted business advisor to leaders in a matrixed organization
• Exceptional communication and collaboration skills
• Bachelor's Degree in Business, Marketing, Information Systems, or related field; or equivalent combination of training and experience requirement

The Team

As part of the Digital Products Domain, we obsess over providing our Clients and Associates simple, fast, and easy digital service across all channels. Our work directly drives Fidelity's growth by helping build the best client and associate experiences across any industry.

We are reimagining experiences across Fidelity to help our customers accomplish their goals and live their best financial lives. We work to fundamentally lower the cost to serve a growing client base, while improving the service experience to meet the expectations of our digitally savvy investor base through consistent, coordinated, scalable solutions. As a Chapter Leader in Digital Strategy & Solutions, you will play a critical role by bringing a unique blend of business and technical savvy-big-picture vision with the drive and knowledge to help our associates deliver best-in-class digital experiences.

Certifications:

Company Overview

Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients' money.

Join Us

At Fidelity, you'll find endless opportunities to build a meaningful career that positively impacts peoples' lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees' Choice Award, we have been recognized by our employees as a top 10 Best Place to Work in 2024. And you don't need a finance background to succeed at Fidelity-we offer a range of opportunities for learning so you can build the career you've always imagined.

Fidelity's hybrid working model blends the best of both onsite and offsite work experiences. Having the majority of our associates work onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most roles listed as Hybrid will require associates to work onsite all business days of every other week in a Fidelity office. This does not apply to roles listed as Remote or Onsite.

At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation, detailed in this document, and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine.

We invite you to Find Your Fidelity at fidelitycareers.com.

Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.

Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to accommodations@fmr.com.