Employee Relations Senior Associate

At Fannie Mae, futures are made. The inspiring work we do helps make a home a possibility for millions of homeowners and renters. Every day offers compelling opportunities to impact the future of the housing industry while being part of an inclusive team thriving in an energizing, flexible environment. Here, you will grow your career and help create access to fair, affordable housing finance.

Job Description

As a valued colleague on our Employee Relations team, you will provide advice, guidance, and support on Fannie Mae's human resources programs, policies, and procedures that pertain to employee relations to ensure compliance and promote a safe, transparent, and productive work environment. In this role, you will coach, advise, and provide support to business unit clients and Human Resources (HR) partners on a variety of employee relations matters, including, but not limited to, performance management issues, behavioral matters, and policy interpretation.

• Research company policies, procedures, guidance, etc., to understand and assess the applicability of such to issues that arise in employee/company interactions and provide consistent guidance and interpretation of the policies.
• Review, provide suggested edits, and finalize drafts for responses to employee concerns and complaints that violate enterprise policies.
• Collaborate, coach, and consult closely with business leaders, the aligned Human Capital Consultant (HCC), Employment Attorneys, Representatives of Compliance & Ethics, etc., to review/resolve issues (employee relations matters) across all business units of the Company.
• Identify, analyze, and interpret trends, patterns, and themes from case management data to determine gaps and/or to address areas requiring attention, to inform and impact decisioning with clients.
• Participate in training to business unit clients, Human Resources, and other stakeholders related to employee relations and Human Resource compliance issues.
• Provide assistance with case management, DocuSign administration, data analysis, and other areas as necessary.

• 2+ years of related HR experience.
• HR training and experience, particularly in situations involving interpersonal conflict.
• Knowledge of and practical experience with employee relations issues (including understanding of employment law and policy interpretation).
• Skilled in inquiring, probing, examining, assessing, and interpreting personnel related matters.
• Ability to navigate in ambiguity and think pragmatically.
• Dispute resolution experience and negotiation skills.
• Proven track record of working independently to achieve key results, while keeping management and colleagues abreast of critical issues.
• Excellent organizational skills.
• Excellent written and verbal communications.

• Bachelor's degree or equivalent.
• Experience analyzing and interpreting data.
• Experience with case management and Lean management/Agile exposure.