Job Posting: IT Support Specialist – Collaboration Platforms
Location: Hybrid, in office 3x/week Boston MA USA 02163
Job Type: Contract
Duration: 6+ months
Pay : $45-$58/hr on W2
About Us:
We are dedicated to supporting the mission of Harvard Business School (HBS) to educate leaders who make a difference in the world. This contract role will provide vital operational support to faculty, learners, and staff by maintaining and managing Microsoft Exchange Online, Microsoft 365, and other collaboration platforms.
Key Responsibilities:
- Diagnose, escalate, and resolve software incidents for vendor-based and custom-developed applications, including Microsoft 365 Exchange, SharePoint Online, Teams, Slack, and Zoom.
- Serve as a subject matter and technical expert on collaboration applications for projects.
- Configure applications to meet evolving business requirements.
- Draft and update technical documentation, including use cases.
- Create and maintain troubleshooting guides and knowledge base articles.
- Perform additional responsibilities as assigned.
Ideal Candidate Profile:
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- Energetic Quick Learner: Eager to adapt and grow in a dynamic environment.
- Superior Communication Skills: Exceptional interpersonal and written communication abilities to effectively support diverse stakeholders.
- Technical Expertise: Experience supporting and managing Microsoft 365 and related collaboration tools.
- Creative Problem Solver: Proven ability to think outside the box to resolve technical challenges.
Qualifications:
- Hands-on experience with Microsoft Exchange Online, SharePoint Online, Teams, Slack, and Zoom.
- Familiarity with troubleshooting and configuring collaboration platforms.
- Strong documentation skills for creating technical and end-user guides.
- Ability to work independently and collaboratively in a fast-paced environment.
Join us to make a difference by enabling seamless collaboration and operational excellence!
How to Apply:
Submit your application to [Insert Application Link or Email Address] with your resume and a brief cover letter detailing your relevant experience.