Company Description
Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create digital marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to work towards their financial goals and help them to save time and money.
We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.
We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland.
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Description
What you will do:
You will report into the Service Operations Manager.
- Support applications which have been live in production.
- Manage both technical and functional defects, problems and changes.
- Work on hosted and on-prem solutions.
- Investigate solutions to client queries and be part of a team that builds, implements and support new client systems.
- Provide support guidance and mentor Technical Analysts.
- Work with clients on carrying out technical elements: technical implementation, enhancement, automation, resiliency, issues, and changes for Experian solutions.
Qualifications
Qualifications
- 5+ years of experience on technical support roles.
- Fluent English.
- Knowledge of Java, Groovy, PowerShell programming languages.
- Expertise in SQL and ability to write codes in PL/SQL.
- Ability to work with the clients (IT and business teams) and to understand the requirements from a business perspective and develop solutions for them.
- Knowledge of Webservices and App Servers (Apache Tomcat, WebSphere) is must.
- Knowledge of Windows and Linux Environment.
- Understanding of JSON, XML, WSDL.
- Readiness to mentor less experienced members of the team to ensure constant knowledge growth of the team.
Additional Information
We offer:
- Personal Development - career pathway for professional growth supported by learning and development programs and unlimited access to online educational training courses, learning materials & book.
- Work environment - excellent work conditions with friendly environment, recognized team spirit, and fun and quality recreation time.
- Social benefit package including life insurance, food vouchers, additional health insurance, monthly flex allowance and internet coverage, corporate discounts, marriage and childbirth / adoption allowance, Multisport card, Sharesave plan, Employee assistance program, а birthday gift and many other benefits!
- Work-life balance - 25 days paid vacation, 1 additional day off for your birthday and extra 3 paid days for participation in Social responsibility event.
- Opportunity for Flexible working hours and Home Office.
Experian is an Equal opportunity employer. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
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