Company Description
Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money.
We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.
We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.
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Description
As a member of our Client Services Team, you will be the professional and client-centric voice of Experian Credit Services Singapore, addressing enquiries and feedback about our products and services through all communication channels. You will provide solutions in ways that best meet our customers' requirements in accordance with our organization's best practices and deliver best-in-class service experience to our customers. Areas of work include Customer Care Support, Customer Data Maintenance and Lead Qualification.
We are looking for a self-driven, accountable, assertive team-player with a can-do-attitude and relevant experience in Customer Service to succeed in this role. The ideal candidate must have worked in MNC / financial institutions and has demonstrated track records to overcome the complexities of working in a fast-paced and challenging environment.
What you'll need to bring to the team
- Minimum 2 years of experience in customer service
- Strong sense of client-centricity and ability to connect with diverse client profiles (both B2C and B2B)
- Outstanding interpersonal and communication skills, written and verbal
- Excellent situational-handling skills and ability to thrive in a fast-paced environment
- Proactive with a positive learning attitude and desire to learn the ropes
- Proven ability to excel both independently and as part of a team
- Bilingual candidate (English & Mandarin) is preferred
- Diploma/Degree in business or relevant studies is preferred
- Familiarity with Singapore business landscape is preferred
What you'll be doing
- Provide best-in-class service experience to customers through effective handling of all enquiries and feedback in a timely and professional manner within committed service-level-agreement (SLA).
- Understand customer requirements, qualify, and generate leads or provide direct product recommendations, through prompt and effective communication and collaboration with different cross functional teams.
- Achieve or exceed hard targets and objectives (e.g: Service Quality Rating).
- Accurate and timely maintenance of customers' data via our CRM systems.
- Provide support in system upgrade, product launches or Business Continuity Plan (BCP) which may take place during non-operational hours/days, as required.
- Assume any report or task assigned that are relevant to customer service.
Qualifications
What you'll need to bring to the team
• Minimum 2 years of experience in customer service and dispute management
• Strong sense of client-centricity and ability to connect with diverse client profiles (both B2C and B2B)
• Outstanding interpersonal and communication skills, written and verbal
• Excellent situational-handling skills and ability to thrive in a fast-paced environment
• Proactive with a positive learning attitude and desire to learn the ropes
• Proven ability to excel both independently and as part of a team
• Bilingual candidate (English & Mandarin) is preferred
• Diploma/Degree in business or relevant studies is preferred
• Familiarity with Singapore business landscape is preferred
Additional Information
Our uniqueness is that we truly celebrate yours. Experian's culture and people are key differentiators. We take our people agenda very seriously and focus on what truly matters; DEI, work/life balance, development, authenticity, engagement, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's strong people first approach is award winning; Great Place To Work™ in 24 countries, FORTUNE Best Companies to work and Glassdoor Best Places to Work (globally 4.4 Stars) to name a few. Check out Experian Life on social or our Careers Site to understand why.
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is a critical part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
Experian Careers - Creating a better tomorrow together
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