Who are we?
Equinix is the world's digital infrastructure company®, operating over 250 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.
Our culture is based on collaboration and the growth and development of our teams. We hire hardworking people who thrive on solving challenging problems and give them opportunities to hone new skills and try new approaches, as we grow our product portfolio with new software and network architecture solutions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.
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Network Service Engineer III
Job Summary
Responsible for: global network operations, participation in projects and on-site support, incident resolution and request fulfillment, capacity management, cooperation with vendors, reporting, documentation, troubleshooting, and resolution of reported and detected faults. Performs effective maintenance to the equipment to prevent faults from occurring; cooperation with internal teams and external service providers.
Responsibilities
- Monitor and ensure network uptime and SLA compliance for the global network
- Participate in infrastructure projects
- Provide network on-site support as required
- Maintain, monitor and support enterprise network operations
- Act as the second line of support for Network issues and escalation for lower Tier
- High and low severity tickets (Incidents, Requests, Problems) triage, troubleshooting, resolution and escalation
- Identification and proactive problem management
- Resolve internal customer issues and work closely with customers and vendors until resolution
- Perform level 2 network support such as configuring switches, routers, and other network devices
- Perform advanced troubleshooting and health checks, configuration modification, and upgrades
- Vendor management, cooperation and escalation for ISP's and OEM's to support the infrastructure
- Follow network configuration and design principles
- Support processes and procedures automation for network operations
- Document and publish approved KB articles, work instructions and procedures for internal reference
- Willing to work in multi-national team and 8x5 operation in the follow the sun model
- Participate in the periodic weekend on-call and ad-hoc weekend or after hours activities
Qualifications
- Bachelor's degree or equivalent combination of education and related work experience
- Basic knowledge of ServiceNow and ITIL process to understand the Incident, Request, Problem & Change process
- Understanding and experience in ticket prioritization and management
- Demonstrable experience in supporting global network infrastructure (troubleshooting, operations, configurations)
- Demonstrable experience in troubleshooting on various OSI levels
- Advanced knowledge and experience of routing and switching protocols (OSPF, BGP, STP, VLAN, etc.) and network hardware (switches, routers, firewalls, etc.) Juniper preferred
- Hands-on experience in production network configuration changes and troubleshooting
- Experience in use of packet capture tools
- Intermediate understanding of security best practices concerning all aspects of the network (PAN Firewalls, Cisco ISE, Global Protect, SSL, IPsec, Dot1x)
- Experience in troubleshooting wireless networks (standards, security, radio placement, etc). Cisco Meraki and Juniper MIST preferred
- Intermediate knowledge and understanding of load balancers and firewalls. F5 and Palo Alto preferred
- CCNP, CCIE or similar professional level certification preferred
Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.
Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.
Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.
Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.