We are seeking a skilled Systems Engineer to join our dynamic team.
The ideal candidate will be required to visit the office twice a month and should be proficient in managing and troubleshooting system configurations and software. This role involves providing substantial support and guidance to team members while ensuring efficient system operations.
This position offers remote setup with the flexibility to work from any location in Kazakhstan, whether it's your home or well-equipped offices in Astana, Almaty or Karaganda.

#LI-DNI

Responsibilities

• Handle end-user requests and provide technical support and guidance
• Consult users on issues related to various support services and related documentation
• Conduct incident responses, perform root cause investigations and troubleshoot systems
• Assist team members in resolving technical issues and improving their technical skills
• Collaborate with team members through regular communications and active participation in meetings
• Write and update technical and user documentation
• Monitor and troubleshoot infrastructure, identifying and resolving performance issues
• Utilize scripting skills to automate processes and enhance system efficiencies
• Read and understand codebases primarily in Go and systems configurations
• Provide input into improving system functionality and remediation strategies
• Work with tools like BlackDuck, Black Duck Binary Analysis, and Mend for securing and managing open-source usage

• 2+ years of experience working with systems engineering or related field
• Proficiency in troubleshooting system issues
• Capability to provide technical support and guidance to other team members
• Qualifications in managing CI/CD troubleshooting through Jenkins and GitHub Issues
• Understanding of Splunk Dashboards
• Background in security tools such as BlackDuck, Black Duck Binary Analysis, and Mend
• Ability to work in a team and independently with minimal supervision
• Flexibility to adapt to various technologies and projects
• Background in scripting and automation
• Familiarity with on-call support systems and requirements including availability for passive 24/7 support for 10 days per month
• Proven experience in writing comprehensive technical and user documentation
• Fluent English communication skills at a B2+ level

• Experience in optimizing system performance
• Advanced knowledge in software composition analysis
• Deep understanding of open-source license compliance and management

• We connect like-minded people: :
  • Delivering innovative solutions to industry leaders, making a global impact
  • Enjoyable working environment, whether it is the vibrant office or the comfort of your own home
  • Opportunity to work abroad for up to two months per year
  • Relocation opportunities within our offices in 55+ countries
  • Corporate and social events
• We invest in your growth: :
  • Leadership development, career advising, soft skills and well-being programs
  • Certifications, including GCP, Azure and AWS
  • Unlimited access to LinkedIn Learning, Get Abstract, O'Reilly
  • Free English classes with certified teachers
  • Discounts in local language schools, including online courses for the Kazakh language
• We cover it all: :
  • Participation in the Employee Stock Purchase Plan
  • Monetary bonuses for engaging in the referral program
  • Medical & family care package
  • Six trust days per year (sick leave without a medical certificate)
  • Coverage of psychology sessions of your choice
  • Benefits package (sports activities, a variety of stores and services)