The role is required to provide coverage for the US East Coast time zone and the expected working pattern would be 12:00 - 20.00GMT

Key Duties and Responsibilities

Possess detailed technical understanding of the full Microsoft 365 suite of products, including:

• Office 365
• SharePoint & OneDrive
• Microsoft 365 Groups & Microsoft Teams
• PowerApps and Flow

Participate in the resolution of Microsoft 365 related incidents, requests, and changes, ensuring a high standard of execution and ownership

• Work closely with employees and Operations teams to undertake investigations and diagnose performance and service-related issues, ensuring that key stakeholders are kept informed
• Act as a subject matter expert for Microsoft 365 support processes and work to build understanding of these processes throughout the Operations team
• Provide education and training to the Ansys user base on the best utilization of the Microsoft 365 set of services
• Follow standard Microsoft 365 administration processes and guidelines with a high degree of quality and reliability
• Recommend and implement improvements to processes and guidelines through collaboration with the entire End User Computing team, especially using automation where appropriate
• Possess a strong commitment to continuous improvement and a very high level of customer service
• Capable of influencing senior level stakeholders and project teams

Minimum Education/Certification Requirements and Experience

Bachelor's degree in Information Technology or related Engineering disciplines

Associate Member of relevant professional body (e.g. BSC, IET, IISP)

Experience with the following technologies

• Desktop Operating Systems, such as Windows 7/8/10 and Mac OS
• Server Operating Systems, such as Windows Server and Linux
• Cloud hosting solutions, such as Microsoft Azure
• PowerShell scripting

Preferred Qualifications and Skills

An Honors degree in Information Technology or related field preferred

Full Member of relevant professional body (e.g. BSC, IET, IISP)

Four or more years of experience in IT and in a Microsoft 365 environment preferred

Experience with the following technologies

Internal and external DNS

Administration of EntraID Enterprise Applications

Networking technologies

ServiceNow

Azure Dev Ops (formerly known as Team Foundation Server)

Postfix mail server

Microsoft certifications such as MS900

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At Ansys, we know that changing the world takes vision, skill, and each other. We fuel new ideas, build relationships, and help each other realize our greatest potential. We are ONE Ansys. We operate on three key components: the commitments to our stakeholders, the behaviors of how we work together, and the actions of how we deliver results. Together as ONE Ansys, we are powering innovation that drives human advancement.

Our Commitments:

• Amaze with innovative products and solutions
• Make our customers incredibly successful
• Act with integrity
• Ensure employees thrive and shareholders prosper

Our Values:

• Adaptability: Be open, welcome what's next
• Courage: Be courageous, move forward passionately
• Generosity: Be generous, share, listen, serve
• Authenticity: Be you, make us stronger

Our Actions:

• We commit to audacious goals
• We work seamlessly as a team
• We demonstrate mastery
• We deliver outstanding results

INCLUSION IS AT OUR CORE
We believe diverse thinking leads to better outcomes. We are committed to creating and nurturing a workplace that fuels this by welcoming people, no matter their background, identity, or experience, to a workplace where they are valued and where diversity, inclusion, equity, and belonging thrive.

WELCOME WHAT'S NEXT IN YOUR CAREER AT ANSYS

At Ansys, you will find yourself among the sharpest minds and most visionary leaders across the globe. Collectively we strive to change the world with innovative technology and transformational solutions. With a prestigious reputation in working with well-known, world-class companies, standards at Ansys are high — met by those willing to rise to the occasion and meet those challenges head on. Our team is passionate about pushing the limits of world-class simulation technology, empowering our customers to turn their design concepts into successful, innovative products faster and at a lower cost.

At Ansys, it's about the learning, the discovery, and the collaboration. It's about the "what's next" as much as the "mission accomplished." And it's about the melding of disciplined intellect with strategic direction and results that have, can, and do impact real people in real ways. All this is forged within a working environment built on respect, autonomy, and ethics.

CREATING A PLACE WE'RE PROUD TO BE
Ansys is an S&P 500 company and a member of the NASDAQ-100. We are proud to have been recognized for the following more recent awards, although our list goes on: Newsweek's Most Loved Workplace globally and in the U.S., Gold Stevie Award Winner, America's Most Responsible Companies, Fast Company World Changing Ideas, Great Place to Work Certified (Belgium, China, Greece, France, India, Japan, Korea, Spain, Sweden, Taiwan, and U.K.).

For more information, please visit us at www.ansys.com

Ansys is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other protected characteristics.

Ansys does not accept unsolicited referrals for vacancies, and any unsolicited referral will become the property of Ansys. Upon hire, no fee will be owed to the agency, person, or entity.