Join our team as a ServiceNow System Administrator and take the lead in managing our ServiceNow platform. We are seeking a dedicated professional who thrives in working independently and possesses a deep understanding of the ServiceNow environment. If you are looking for a role where you can apply your skills without supervision and make a significant impact, we encourage you to apply and help us optimize our IT services.
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Responsibilities
- Perform day-to-day administration of the ServiceNow platform, including managing user access, roles, and permissions
- Configure and maintain forms, workflows, and business rules
- Monitor system performance and conduct regular maintenance tasks
- Customize and configure ServiceNow applications and facilitate the rollout of new applications and modules
- Develop and maintain Service Catalog items and associated workflows
- Create and manage dashboards and reports to track KPIs and SLAs
- Design and implement integrations between ServiceNow and other enterprise systems
- Develop and manage automation scripts to streamline processes
- Provide technical support for ServiceNow-related issues and inquiries
- Troubleshoot and resolve issues related to the ServiceNow platform
- Conduct root cause analysis for system issues and implement corrective actions
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- Strong knowledge of ServiceNow modules such as Incident, Problem, Change, Asset Management, and Service Catalog
- Proficiency in JavaScript, HTML, CSS, and other web technologies
- Experience with ServiceNow integration using REST/SOAP APIs
- Familiarity with the ITIL framework and IT Service Management (ITSM) best practices
- Career plan and real growth opportunities
- Unlimited access to LinkedIn learning solutions
- International Mobility Plan within 25 countries
- Constant training, mentoring, online corporate courses, eLearning and more
- English classes with a certified teacher
- Support for employee's initiatives (Algorithms club, toastmasters, agile club and more)
- Enjoyable working environment (Gaming room, napping area, amenities, events, sport teams and more)
- Flexible work schedule and dress code
- Collaborate in a multicultural environment and share best practices from around the globe
- Hired directly by EPAM & 100% under payroll
- Law benefits (IMSS, INFONAVIT, 25% vacation bonus)
- Major medical expenses insurance: Life, Major medical expenses with dental & visual coverage (for the employee and direct family members)
- 13 % employee savings fund, capped to the law limit
- Grocery coupons
- 30 days December bonus
- Employee Stock Purchase Plan
- 12 vacations days plus 4 floating days
- Official Mexican holidays, plus 5 extra holidays (Maundry Thursday and Friday, November 2nd, December 24th & 31st)
- Monthly non-taxable amount for the electricity and internet bills
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