At Ensono, our purpose is to be a relentless ally, disrupting the status quo and unleashing our clients to Do Great Things! We enable our clients to achieve key business outcomes that reshape how our world runs. As an expert technology adviser and managed service provider with cross-platform certifications, Ensono empowers our clients to keep up with continuous change and embrace innovation.
Developing impactful solutions is something we do together at Ensono because Ideas Start Here. Great things happen when many voices are heard, and people are supported to run with their ideas. On our teams, you will be backed by leaders with a passion for our business. This is a place where your ideas can Do Great Things.
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We can Do Great Things because we have great Associates. The Ensono Core Values unify our diverse talents and are woven into how we do business.
Adventure starts here. Here you will be a part of a team that encourages you to master your craft, ask tomorrow's questions today, and chart your path. Our Associates focus on client impact with curiosity and a feeling of relentless commitment. You will support this mission in this role, where you will be doing the following:
About the role and what you will be doing:
The ServiceNow CMDB Administrator will be responsible for managing and maintaining the Configuration Management Database (CMDB) within the ServiceNow platform. This role requires a strong understanding of data integrations, data structure, MS SQL, and technical support of IT systems. The ideal candidate will ensure the accuracy and integrity of CMDB data, support IT operations, and contribute to the overall efficiency of our IT infrastructure.
Key Responsibilities:
- CMDB Management: Maintain and update the ServiceNow CMDB, ensuring data accuracy and completeness.
- Data Integration: Develop and manage data integration processes between ServiceNow and other IT systems, utilizing MS SQL and other relevant tools.
- Technical Support: Provide technical support for IT operations, troubleshooting issues related to the CMDB and associated integrations.
- Process Improvement: Identify and implement process improvements to enhance the efficiency and effectiveness of CMDB management.
- Documentation: Create and maintain comprehensive documentation for CMDB processes, data integration workflows, and technical support procedures.
- Collaboration: Work closely with IT teams, stakeholders, and vendors to ensure seamless integration and support of IT services.
- Compliance: Ensure compliance with industry standards and best practices for CMDB management and data integration.
Qualifications:
- Education: Bachelor's degree in computer science, Information Technology, or a related field.
- Experience: Minimum of 3+ years of experience in SQL administration, data integrations, and technical support.
Technical Skills:
- Proficiency in SQL administration and SQL development.
- Strong understanding of data integration techniques and tools.
- Experience with scripting languages (e.g., JavaScript, PowerShell) is a plus.
- You should be knowing clustering, storage and Networking.
Soft Skills:
- Excellent problem-solving and analytical skills.
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a team.
What we also offer:
We will give you a place to strive and grow, where you will have the opportunity to work on interesting, yet challenging projects. Applying your thinking to build a better world founded on intelligent technologies. We are a people-first business, which means people are at the heart of everything we do here. We offer our consultants a safe environment where knowledge-sharing and open communication are encouraged. Whether at one of the monthly internal events, such as Lunch & Learns, Tech Time, and internal competency meet-ups, or one of our community groups, such as football, gaming, yoga, or well-being; we have strived to build a business where everyone feels welcomed, included, and valued.
Benefits:
We believe that great work deserves great rewards. In return for your ideas, commitment and ambition, we'll give you a very competitive base salary and a range of benefits as soon as you join. On top of your highly competitive base salary, we offer:
- Flexible and remote work opportunities
- Performance bonus
- Training and development programs
- Worldwide career opportunities
- Community outreach and mentoring opportunities
- Learning platforms
- My Benefit system
- Wellness Platform support from Virgin Pulse
- Associate equity program
- Life insurance
- Lunch card
- Study leave
- One paid day off for charity events
- Sabbatical
- Extended parental leave
- Rental or co-financing of office equipment
- Referral bonus program
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