We're looking for a skilled Onboarding/Enablement Engineer to strengthen our Core Platform Engineering team.
You'll apply your technical expertise to guide users through our platform engineering toolsets and new AI products, ensuring a smooth onboarding process and providing continuous support through collaboration with diverse teams.
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Responsibilities
- Oversee new user onboarding to ensure a seamless and effective introduction to our core platform engineering tools and AI products
- Provide comprehensive training and ongoing assistance, enabling users to confidently apply DevOps processes and GitLab CI/CD workflows
- Collaborate with product management, engineering, and support teams to address user needs and enhance the onboarding experience
- Develop and update clear, accessible documentation, tutorials, and resources to support user onboarding and product mastery
- Identify and troubleshoot onboarding and product usage issues, escalating complex cases to specialized teams when necessary
- Gather and evaluate user feedback to drive product improvements and enhance overall user experience
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- Bachelor's or Master's degree in Computer Science, Information Technology, or a related field
- 8+ years of professional experience, with at least 5 years specifically focused on DevOps
- Deep understanding of DevOps principles and best practices
- Proven expertise in GitLab CI/CD workflows
- Knowledge of cloud platforms, with a strong preference for Azure
- Proficiency in Python programming
- Exceptional communication and interpersonal skills, with the ability to translate technical concepts for diverse audiences
- Strong problem-solving skills and the ability to thrive both independently and as part of a team
- Background in user onboarding or enablement is highly desirable
- By choosing EPAM, you're getting a job at one of the most loved workplaces according to Newsweek 2021 & 2022&2023
- Employee ideas are the main driver of our business. We have a very supportive environment where your voice matters
- You will be challenged while working side-by-side with the best talent globally. We work with top-notch technologies, constantly seeking new industry trends and best practices
- We offer a transparent career path and an individual roadmap to engineer your future & accelerate your journey
- At EPAM, you can find vast opportunities for self-development: online courses and libraries, mentoring programs, partial grants of certification, and experience exchange with colleagues around the world. You will learn, contribute, and grow with us
- EPAM is a leading global provider of digital platform engineering and development services. EPAM has been expanding in Singapore since 2013 and delivering the best solutions to our customers. As a recognized leader, EPAM Singapore achieved Great Place to Work® Certification in 2023 and is committed to providing our team with inspiring careers.
- You will have the opportunity to work with fellow talented technologists and accelerate your career by participating in our numerous upskilling, training, and certification programs. That is why EPAM Singapore was awarded Gold for Best In-House Certification Programmes in the Employee Experience Awards 2023 and Silver in the SkillsFuture Employers Awards 2022 for our efforts in championing employees' skills development and building a lifelong learning culture at the workplace. You can also look forward to developing holistically with the multiracial festivals and various wellness and cultural activities organized by our passionate colleagues here.