Job Description
As a ServiceNow A dministrator and Developer , you are the Alight champion and subject matter expert for the software, managing workflows, implementing new systems or add-ons, resolving problems, and testing systems for efficiency. C ollaborate with other IT specialists to ensure uniform workflow solutions across the network and work with internal customers to meet their platform needs. This role requires hands-on expertise in configuring, maintaining, and optimizing ServiceNow while working with cross-functional teams to deliver scalable and compliant solutions.
Essential Responsibilities and Duties:
- ServiceNow Administration: Administer and uphold the ServiceNow platform, ensuring configurations align with business requirements and industry best practices.
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- Development: Participates in code creation , updates, reviews, identifies , and resolves defects and code quality issues in a timely manner .
- Platform Configuration: Configure and customize the ServiceNow platform to meet organizational needs, including creating and modifying tables, fields, business rules, UI policies, workflows, and other platform elements.
- Reporting and Analytics: Create and maintain reports, dashboards, and data visualizations to provide insights into platform performance and usage. Monitor key performance indicators (KPIs) to identify areas for improvement.
- Integration Management: Integrate ServiceNow with other systems and applications to enable seamless data flow and automation between different platforms.
- System Upgrades and Patches: Manage platform upgrades and apply patches to ensure the system is up to date with the latest features and security fixes.
- Security and Compliance: Implement and maintain security best practices to protect sensitive data and ensure compliance with relevant regulations and standards.
- Documentation and Training: Create and update documentation for system processes, configurations, and troubleshooting procedures. Provide training to end-users and other stakeholders on how to use the ServiceNow platform effectively.
- Problem Resolution: Investigate and resolve issues and incidents related to the ServiceNow platform, including troubleshooting technical problems, identifying root causes, and implementing solutions.
- Continuous Improvement: Proactively identify opportunities for process improvements and optimizations within the ServiceNow environment and work with internal customers to explore them.
- Vendor Management: Interact with the ServiceNow vendor for support .
- Technical Support: Provide technical support and expertise to end users, ensuring a smooth ServiceNow experience.
- Workflow Automation: Develop and maintain workflow automation, service catalog items, and integrations with other enterprise applications. Be familiar with using Flows and Integration Hub.
- Data Analysis: Utilize data analysis and reporting to provide insights and drive platform improvements.
Professional Qualifications :
- Acceptable equivalent combination of education, experience, and certification; Associates or Bachelor of Science degree in computer science, or equivalent.
- A minimum of 5 + years' experience in administrating , managing , and developing on ServiceNow platform .
- ServiceNow Administrator Certification (CSA) is required .
- Strong foundational knowledge and expertise with ITSM, CMDB, and Asset Management modules.
- A keen interest in acquiring new skills.
- Experience as a developer is a must .
- Exceptional problem-solving abilities and meticulous attention to detail.
- Strong communication skills with a collaborative approach to working effectively in a remote team setting.
- Proven experience managing and administering ServiceNow instances, including configuration, maintenance, and troubleshooting.
- Experience with ServiceNow integrations (REST/SOAP APIs, MID Servers, etc.).
- Strong analytical, problem-solving, and communication skills.
- Ability to work in an Agile environment and manage multiple priorities effectively.
Preferred Skills
- ServiceNow Certified Application Developer
- IT Service Management Certification (CIS for ITSM)
- Programming experience in JavaScript, Java, or AngularJS
- ServiceNow Certified Implementation Specialist or similar certificatio n
We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
DISCLAIMER:
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.
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