We are seeking a highly skilled Onboarding/Enablement Engineer to join our Core Platform Engineering team.
In this role, you will be responsible for onboarding users to our core platform engineering toolsets and our new AI products. You will work closely with cross-functional teams to ensure a seamless onboarding experience and provide ongoing support to users.
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Responsibilities
- Facilitate user onboarding, equipping them with the tools and knowledge to effectively utilize our core platform engineering toolsets and AI products
- Provide training and support to help users grasp and apply DevOps processes and GitLab CI/CD workflows
- Collaborate with product management, engineering, and support teams to address user requirements and refine the onboarding process
- Develop and maintain documentation, tutorials, and other resources to aid users in leveraging our products
- Troubleshoot and resolve issues related to onboarding and product usability, escalating to appropriate teams as necessary
- Collect user feedback and insights to guide product improvements and updates
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- Bachelor's or Master's degree in Computer Science, Information Technology, or a related field
- 8+ years of professional experience, with at least 5 years focused on DevOps
- Deep understanding of DevOps principles and best practices
- Expertise in GitLab CI/CD workflows
- Essential cloud knowledge, with a preference for Azure
- Proficiency in Java programming
- Exceptional communication and interpersonal skills, with the capability to translate technical concepts for non-technical audiences
- Strong problem-solving abilities alongside the capacity to work independently and collaboratively
- Prior exposure to user onboarding or enablement
- Proven track record of communicating and collaborating effectively with cross-departmental stakeholders
- Self-driven attitude with a dedication to continuous learning and the ability to perform well under pressure
- By choosing EPAM, you're getting a job at one of the most loved workplaces according to Newsweek 2021 & 2022&2023
- Employee ideas are the main driver of our business. We have a very supportive environment where your voice matters
- You will be challenged while working side-by-side with the best talent globally. We work with top-notch technologies, constantly seeking new industry trends and best practices
- We offer a transparent career path and an individual roadmap to engineer your future & accelerate your journey
- At EPAM, you can find vast opportunities for self-development: online courses and libraries, mentoring programs, partial grants of certification, and experience exchange with colleagues around the world. You will learn, contribute, and grow with us
- EPAM is a leading global provider of digital platform engineering and development services. EPAM has been expanding in Singapore since 2013 and delivering the best solutions to our customers. As a recognized leader, EPAM Singapore achieved Great Place to Work® Certification in 2023 and is committed to providing our team with inspiring careers.
- You will have the opportunity to work with fellow talented technologists and accelerate your career by participating in our numerous upskilling, training, and certification programs. That is why EPAM Singapore was awarded Gold for Best In-House Certification Programmes in the Employee Experience Awards 2023 and Silver in the SkillsFuture Employers Awards 2022 for our efforts in championing employees' skills development and building a lifelong learning culture at the workplace. You can also look forward to developing holistically with the multiracial festivals and various wellness and cultural activities organized by our passionate colleagues here.