Senior Support Engineer/DevOps Engineer

We are seeking a highly skilled Senior Support Engineer/DevOps Engineer to join our energetic team.
The successful candidate will play a pivotal role in executing large-scale migrations and ensuring operational excellence by leveraging their extensive experience in AutoSys batch scheduling, CI/CD tools, and troubleshooting software deployments. The role will involve close collaboration with functional Subject Matter Experts and necessitates proficiency in environment setup, testing, migration execution, and automation.

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Responsibilities

• Complete intensive 1-month training to become a Migration SME
• Coordinate with functional SMEs to plan and execute migrations
• Set up lower environments according to provided specifications
• Utilize CI/CD tools for software deployment and ensure smooth rollouts
• Conduct UAT and production parallel tests, analyze outcomes and troubleshoot discrepancies
• Handle build, deployment, and testing failures during migration processes
• Follow organizational change management procedures ensuring compliance and risk mitigation
• Manage and configure Autosys instances for migrations
• Develop and optimize batch processing workflows, addressing job failures in new platforms
• Design detailed migration plans including risk assessment and strategies for rollback
• Conduct pre-mortem calls to discuss and remediate potential migration challenges
• Develop utilities and scripting solutions to enhance migration efficiency
• Collaborate effectively with functional SMEs, developers, QA teams, and infrastructure engineers
• Communicate migration details, risks, and updates to all stakeholders
• Document procedures and transfer knowledge to relevant teams

• Minimum of 3 years of experience in software development, application support, or release handling in an enterprise ecosystem, including at least 1 year as a DevOps Engineer
• Hands-on development experience preferably in Java, Python, or equivalent languages
• Strong expertise in Unix/Linux, including Perl/shell scripting and system administration
• Proficiency with CI/CD tools such as Jenkins, Gitlab, SVN
• Background in using Autosys batch scheduling system, creating, and maintaining jobs, and troubleshooting job failures
• Knowledge in testing, environment set-up, and software deployment in lower environments
• Capability to create detailed migration plans and execute them successfully
• Understanding of IT change management processes and best practices
• Skills in shell scripting for automation and experience in developing custom migration tools
• Exposure to Infrastructure as Code (IaC) tools like terraform is preferred
• Excellent analytical, problem-solving, and communication skills
• B2 level of English or higher, with an emphasis on technical communication skills

• Background in Java development

• Career plan and real growth opportunities
• Unlimited access to LinkedIn learning solutions
• International Mobility Plan within 25 countries
• Constant training, mentoring, online corporate courses, eLearning and more
• English classes with a certified teacher
• Support for employee's initiatives (Algorithms club, toastmasters, agile club and more)
• Enjoyable working environment (Gaming room, napping area, amenities, events, sport teams and more)
• Flexible work schedule and dress code
• Collaborate in a multicultural environment and share best practices from around the globe
• Hired directly by EPAM & 100% under payroll
• Law benefits (IMSS, INFONAVIT, 25% vacation bonus)
• Major medical expenses insurance: Life, Major medical expenses with dental & visual coverage (for the employee and direct family members)
• 13 % employee savings fund, capped to the law limit
• Grocery coupons
• 30 days December bonus
• Employee Stock Purchase Plan
• 12 vacations days plus 4 floating days
• Official Mexican holidays, plus 5 extra holidays (Maundry Thursday and Friday, November 2nd, December 24th & 31st)
• Relocation bonus: transportation, 2 weeks of accommodation for you and your family and more