We are seeking an experienced Senior Salesforce Business Analyst who has a strong understanding of media process implementation using essential Salesforce technologies and knowledge in the media industry.
The preferred candidate will also grasp the fundamentals of customer-centric solutions. In this role as a Salesforce Business Analyst, your responsibilities will include facilitating discovery from a business analysis angle, refining requirements, and drafting stories.
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Responsibilities
- Develop and uphold a prioritized backlog of EPICs in line with the long-term objectives of the business
- Work with key stakeholders to ascertain, record, and define major features as EPICs
- Continuously revise and refine the backlog based on evolving business demands or input
- Analyze to recognize different user personas engaging with the platform
- Connect persona-specific requirements to platform features and design
- Conduct workshops to verify and refine persona definitions and alignments
- Establish and describe Business Process Architectures with enterprise architects and development teams
- Record and convey how business processes are configured to boost efficiency
- Offer consultative advice in BP architecture configurations
- Segment EPICs into manageable user stories for development execution
- Establish explicit and quantifiable acceptance criteria for each user story
- Lead agile ceremonies, concentrating on enhancing user stories based on input and project progression
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- 3+ years of experience with Salesforce
- Skill in preparing requirements and user stories
- Competent presentation skills
- Certification in Salesforce Administration
- Comprehension of media processes
- Advanced proficiency in English at B2 level or higher
- Career plan and real growth opportunities
- Unlimited access to LinkedIn learning solutions
- International Mobility Plan within 25 countries
- Constant training, mentoring, online corporate courses, eLearning and more
- English classes with a certified teacher
- Support for employee's initiatives (Algorithms club, toastmasters, agile club and more)
- Enjoyable working environment (Gaming room, napping area, amenities, events, sport teams and more)
- Flexible work schedule and dress code
- Collaborate in a multicultural environment and share best practices from around the globe
- Hired directly by EPAM & 100% under payroll
- Law benefits (IMSS, INFONAVIT, 25% vacation bonus)
- Major medical expenses insurance: Life, Major medical expenses with dental & visual coverage (for the employee and direct family members)
- 13 % employee savings fund, capped to the law limit
- Grocery coupons
- 30 days December bonus
- Employee Stock Purchase Plan
- 12 vacations days plus 4 floating days
- Official Mexican holidays, plus 5 extra holidays (Maundry Thursday and Friday, November 2nd, December 24th & 31st)
- Monthly non-taxable amount for the electricity and internet bills
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