We are looking for a seasoned Senior Salesforce Business Analyst with a deep insight into media process execution and the media industry, complemented by proficiency in Salesforce Experience Cloud.
This position emphasizes crafting customer experience solutions and requires significant coordination with stakeholders to oversee and elaborate EPICs, construct business process architectures, and optimize our Experience Cloud platform to meet varied user requirements proficiently.

#LI-DNI

Responsibilities

• Maintain and prioritize a backlog of EPICs consistent with strategic goals
• Work jointly with stakeholders to pinpoint, record, and outline key functionalities and features in the Experience Cloud
• Continuously revise the backlog to reflect changes in business priorities or feedback from implementation
• Examine and delineate different user personas engaging with the Experience Cloud platform
• Connect persona-specific demands to platform features and functionalities to ensure meticulous requirements fulfillment
• Conduct workshops to verify and enhance persona profiles
• Cooperate with architects and developers to design Business Process Architectures at various granularity levels
• Record and relay business process setups within the Experience Cloud
• Provide advisory support on BP architecture setups emphasizing optimal practices
• Segregate EPICs into distinct and actionable user stories for development teams
• Establish quantifiable acceptance criteria for each user story to facilitate testing and approval
• Guide agile ceremonies including sprint planning, reviews, and retrospectives

• Minimum 3 years' experience in Salesforce or related field
• Proficiency in Salesforce Configuration, Salesforce Consulting, and Salesforce Experience Cloud
• Salesforce Admin Certification and Experience Cloud Certification
• Qualifications in developing requirements and user stories
• Effective presentation skills
• Competency in comprehending media processes
• English fluency at a B2 level or above

• Improved medical coverage - EPAMers are eligible to participate in a supplementary health insurance program that shall have the usual coverage in the industry, with the Company funding 100% of the value of the monthly premium for participation
• Lunch Allowance - You will receive a daily allowance of CLP $ 7.000 per working day. Enjoy a nice meal on us
• Allowance for internet and electricity - You will receive an allowance of CLP$15.000 per month to cover internet and electricity expense
• National Holiday Bonus - We celebrate joining the Chilean Market. That is why all our employees will receive a bonus of CLP $86,646 in September
• Christmas Bonus - You will receive an End of Year bonus of CLP $170,539. It will be paid during the month of December, to ensure you have a Happy Holiday!
• Learning Culture - We want you to be the best version of yourself, that is why we offer unlimited access to learning platforms, a wide range of internal courses, and all the knowledge you need to grow professionally
• Additional Income - Besides your regular salary, you will also have the chance to earn extra income by referring talent, being a technical interviewer, and many more ways
• Are you open to relocation? - If you want to relocate to another country and we have the right project, we will assist you every step of the way, to help you and your family, reach your new home