We are currently seeking a Senior Data Analyst to join our team. The successful candidate will play a vital role in understanding data sources, capturing requirements, and designing data analytics dashboards and reports. This position offers an exciting opportunity to collaborate with cross-functional teams and contribute to the development of insightful BI solutions.

#LI-DNI

Responsibilities

Understand and capture requirements for dashboards, metrics, and KPIs
Design or create data analytics dashboards and reports
Collaborate with cross-functional teams to develop ETL solutions
Gather and analyze data from various contact center systems
Ensure data accuracy, completeness, and integrity
Provide actionable insights to improve contact center operations
Define and track KPIs relevant to contact center performance
Utilize advanced analytics techniques to forecast trends and outcomes

Requirements

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3+ years of relevant professional experience
Proficiency in data discovery, management, and profiling
Solid understanding of SQL and cloud platforms, particularly Amazon Connect and Amazon Web Services
Familiarity with BI artifacts documentation and data quality
Expertise in Salesforce Tableau and Tableau Desktop
Experience in analyzing unstructured data and performing data migrations
Proficiency in data visualization tools such as Tableau, AWS Quick Sight, and Power BI
Understanding of platform APIs and data model related to migration activities
Capability to implement data quality checks and ensure data integrity
Strong grasp of security concepts, security model, and data governance
B2+ English level proficiency

Nice to have

AWS Certified Data Analyst Certifications
Experience with cloud platforms such as AWS (Amazon Redshift, S3, Athena, etc.) and Salesforce (Sales Cloud, Service Cloud, etc.) for data storage, processing, and integration
Skills with data extraction, transformation, and loading (ETL) processes
Experience with scripting languages such as Python
Proficiency in Data Migration Techniques & Tools
Knowledge of Verint and Amazon Connect

We offer

CONTINUOUS UPSKILLING, LEARNING & DEVELOPMENT:
- Diversity of tasks and projects
- Assessment center for objective review of competency level
- Personal development plan
- Mentoring programs and leadership development
- Certification and professional development support
- Access to learning platforms including more than 2,500 internal courses and the LinkedIn Learning library with 20,000+ courses
- English courses taught by certified teachers
CORPORATE BENEFITS:
- Extra leave days
- Referral bonuses
COMPENSATION PACKAGE:
- Competitive compensation paid in USD
- Regular salary and performance reviews
MEDICAL & HEALTHCARE:
- Private health insurance
- Well-being events
WORKING ENVIRONMENT:
- Recreation areas and kitchens
- Tea, coffee, and snacks
- Well-being events
- Sports equipment and game consoles
- IT Equipment
- Microsoft's Software Assurance Home Use Program (HUP)

EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.

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