Senior Data Analyst

We are seeking a Senior Data Analyst focused on player support data to help turn complex datasets into insightful visualizations. This role requires expertise in data analysis, visualization, and stakeholder collaboration to support product adoption, engagement, and usage trends. The ideal candidate will proactively collaborate with cross-functional teams to ensure data accuracy and help refine KPIs for impactful analysis.
We accept CVs in English only.

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Responsibilities

• Analyze player support data to create meaningful visualizations and reports, assisting stakeholders in drawing actionable conclusions
• Collaborate with the player support team to develop KPIs for measuring product engagement, adoption, and usage trends
• Conduct targeted segmentation analysis, pulling relevant data to support cohorting strategies
• Develop and maintain dashboards and reporting standards, ensuring consistency in data presentation and accuracy
• Communicate findings through comprehensive written reports and interactive dashboard charts
• Monitor and continuously improve data quality, taking accountability for the integrity of reported information
• Work with cross-functional teams to iterate on testing and optimize data for decision-making
• Provide recommendations based on data-driven insights to improve processes and performance

• 3+ years of relevant working experience
• Extensive experience with SQL, comfortable writing complex queries and optimizing for efficiency
• Proven ability to work in AWS environments, including experience with Kubernetes and network connectivity
• Expertise in managing end-to-end ETL processes, with a strong background in data pipeline management (Airflow experience is a plus)
• Strong Python skills, including experience working with dataframes, handling data transformations, and working with APIs
• Familiarity with basic JavaScript (JS) for internal service modifications
• Advanced skills in Tableau for data visualization, able to adhere to and enhance organizational standards
• Demonstrated experience with data analysis in a fast-paced environment, providing actionable insights and recommendations
• Ability to document requirements clearly and develop reports that convey complex data insights effectively
• B2+ English proficiency in both written and verbal communication

• Experience with Snowflake and HIVE for data processing
• Strong understanding of the gaming industry and player support metrics
• Proficiency in additional programming languages like R or Scala for data analysis and visualization

• Learning Culture - We want you to be the best version of yourself, that is why we offer unlimited access to learning platforms, a wide range of internal courses, and all the knowledge you need to grow professionally
• Health Coverage - Health and wellness are important, that is why we have you and up to four family members in a premiere health plan. We have a couple of options, so you can choose what is best for you and your family
• Visual Benefit - Seeing your work for us would be a sight for sore eyes. We want your vision to always be at 100% which is why we offer up to $200.000 COP for any visual health expenses
• Life Insurance Plan - We have partnered with MetLife to offer a full-coverage Ife insurance plan. So, your family is covered, even if you are gone
• Medical Leave Coverage - We are one of the few companies that cover 100% of your medical leave, for up to 90 days. Your health is the most important thing to us
• Professional Growth Opportunities - We have designed a highly competitive and complete development process, where you will have all the tools to get where you have always wanted to be, personally and professionally
• Stock Option Purchase Plan - As an EPAMer you can be more than just an employee, you will also have the opportunity to purchase stock at a reduced price and become a part owner of our organization
• Additional Income - Besides your regular salary, you will also have the chance to earn extra income by referring talent, being a technical interviewer, and many more ways
• Community Benefit - You will be part of a worldwide community of over 50,000 employees, where you can learn, challenge yourself, stand out, and share your knowledge and experience with multicultural teams!