We are seeking a Senior Content Strategist to join our team. In this role, you will lead the strategic development and execution of content across various digital platforms, enhancing user experience and engagement. Your expertise will drive the creation of compelling, user-centric content that aligns with business goals and enhances brand visibility. As a key member of our content team, you will have the opportunity to shape the voice and tone of our products and ensure consistency across all channels.

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Responsibilities

• Support the Growth Acquisition Team in developing content strategies
• Define and deliver comprehensive content strategy for product experiences
• Conduct thorough content audits and competitive evaluations
• Assess product content usability and accessibility through heuristic evaluations
• Develop and implement plans for content experimentation
• Craft polished presentations using Figma and PowerPoint
• Utilize human-centered design methods to write, test, and deliver in-product content
• Create content wireframes, sketches, and empathy maps
• Document voice flows and machine learning/artificial intelligence prompts and guardrails
• Author long-form articles for the Help Center and Destination Guides
• Contribute to the client's Design System by establishing content standards
• Forge strong relationships with cross-domain content owners
• Define content workflows, best practices, and mapping for new product experiences
• Prepare and facilitate content-related workshops
• Present content critiques and stakeholder reviews using Figma flows and PowerPoint

• Minimum of 3 years of experience as a Content Strategist
• Expertise in crafting product UI content in American English
• Proficiency in various content strategy/design frameworks
• Advanced skills in Figma and related content-specific plugins
• Exceptional presentation and storytelling abilities
• Competence in facilitation and conducting workshops
• Familiarity with Microsoft Office 365
• Understanding of headless content management systems and GitHub
• Knowledge of AI/ML for content design, including natural language understanding and prompt engineering
• Strong relationship-building capabilities
• Growth mindset and adeptness in first-principles thinking
• Experience collaborating with cross-functional teams such as Product Management, Engineering, Legal, and Localization
• Fluent English communication skills at a C1 level

• Background in SEO and content optimization
• Experience in video content creation and multimedia storytelling

• Career plan and real growth opportunities
• Unlimited access to LinkedIn learning solutions
• International Mobility Plan within 25 countries
• Constant training, mentoring, online corporate courses, eLearning and more
• English classes with a certified teacher
• Support for employee's initiatives (Algorithms club, toastmasters, agile club and more)
• Enjoyable working environment (Gaming room, napping area, amenities, events, sport teams and more)
• Flexible work schedule and dress code
• Collaborate in a multicultural environment and share best practices from around the globe
• Hired directly by EPAM & 100% under payroll
• Law benefits (IMSS, INFONAVIT, 25% vacation bonus)
• Major medical expenses insurance: Life, Major medical expenses with dental & visual coverage (for the employee and direct family members)
• 13 % employee savings fund, capped to the law limit
• Grocery coupons
• 30 days December bonus
• Employee Stock Purchase Plan
• 12 vacations days plus 4 floating days
• Official Mexican holidays, plus 5 extra holidays (Maundry Thursday and Friday, November 2nd, December 24th & 31st)
• Monthly non-taxable amount for the electricity and internet bills