Senior Business Analyst

We are seeking a Senior Business Analyst to join our dynamic team.
In this position, you will be responsible for evaluating and refining banking operations. You will work with Temenos Transact software and contribute to functional streams, ensuring excellent service delivery for our clients.
Please note that work from the customer office 2 days per week is required.

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Responsibilities

• Analyze business requirements to create functional specifications
• Support Temenos Transact (T24) L1/L2 operations
• Resolve incidents while adhering to the ITIL framework
• Collaborate with stakeholders for optimizing banking operations
• Perform log analysis and debugging through SQL and Unix/shell scripting
• Enable automation of processes to increase operational efficiency
• Utilize ticketing systems like ServiceNow and JIRA to track issues
• Set up CI/CD processes and integrate version control tools
• Monitor payment interfaces and banking transactions effectively
• Provide production support across Retail Banking, Treasury, and Wealth Management
• Keep accurate documentation of T24 core logs and scheduling tools
• Assist in delivering training materials tailored for end-users
• Work with development teams to ensure smooth application rollout
• Solicit client feedback to continuously refine workflows
• Test systems thoroughly to confirm functional accuracy

• 3+ years of Business Analysis experience with emphasis on banking operations
• Proficiency in Temenos Transact (T24) software
• Background in Financial Accounting and Treasury operations
• Knowledge of incident management methodologies and tools
• Understanding of database management principles and SQL
• Familiarity with automation solutions and DevOps frameworks
• Competency in utilizing JIRA and ServiceNow for ticket tracking
• Understanding of banking transaction flows and interface mechanisms
• Experience with monitoring tools and operating systems
• Ability to confidently use English in professional settings

• Qualifications in the ITIL framework
• Expertise in Kubernetes container management
• Proficiency in Autosys for job scheduling tasks
• Understanding of SWIFT, SEPA, and RTGS payment protocols
• Experience with the Temenos Interaction framework

• Competitive compensation depending on experience and skills
• Variety of projects within one company
• Being a part of a project following engineering excellence standards
• Individual career path and professional growth opportunities
• Internal events and communities
• Flexible work hours