Senior Business Analyst

We are seeking an experienced Senior Business Analyst to join our dynamic team.
This role is crucial for leveraging business insights and technical expertise to develop actionable solutions and improve operational efficiency. The successful candidate will engage directly with business stakeholders across multiple platforms such as Salesforce Community Cloud, Service Cloud, Twilio, and Marketing Cloud amongst other SaaS technologies.
We accept CVs in English only.

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Responsibilities

• Collaborate within Agile BA-DEV teams to provide solutions on Salesforce and other SaaS platforms
• Engage independently with business users to elicit requirements and translate them into actionable user stories and technical specifications
• Ensure alignment between business needs and technological solutions by working closely with developers, architects, and product owners
• Utilize tools like Jira, Confluence, and Miro for process mapping, workflow documentation, and project deliverables
• Distill complex business issues into clear solutions by effectively communicating, identifying gaps, and ensuring clarity in requirements
• Guide change management processes and assist teams in adapting to new operational methodologies

• A minimum of 3 years of experience as a Business Analyst in Agile environments focusing on Salesforce Cloud solutions and API technology
• Proficiency in analyzing and documenting technical requirements and business needs
• Expertise in Jira, Confluence, Miro, or similar tools for efficient process documentation and backlog management
• Strong capability to work independently and drive conversations with stakeholders from concept to implementation
• Understanding of change management principles and the capacity to lead process transformations in multi-system environments
• Demonstrated competence in managing timelines and prioritizing tasks across multiple projects with competing priorities

• Learning Culture - We want you to be the best version of yourself, that is why we offer unlimited access to learning platforms, a wide range of internal courses, and all the knowledge you need to grow professionally
• Health Coverage - Health and wellness are important, that is why we have you and up to four family members in a premiere health plan. We have a couple of options, so you can choose what is best for you and your family
• Visual Benefit - Seeing your work for us would be a sight for sore eyes. We want your vision to always be at 100% which is why we offer up to $200.000 COP for any visual health expenses
• Life Insurance Plan - We have partnered with MetLife to offer a full-coverage Ife insurance plan. So, your family is covered, even if you are gone
• Medical Leave Coverage - We are one of the few companies that cover 100% of your medical leave, for up to 90 days. Your health is the most important thing to us
• Professional Growth Opportunities - We have designed a highly competitive and complete development process, where you will have all the tools to get where you have always wanted to be, personally and professionally
• Stock Option Purchase Plan - As an EPAMer you can be more than just an employee, you will also have the opportunity to purchase stock at a reduced price and become a part owner of our organization
• Additional Income - Besides your regular salary, you will also have the chance to earn extra income by referring talent, being a technical interviewer, and many more ways
• Community Benefit - You will be part of a worldwide community of over 50,000 employees, where you can learn, challenge yourself, stand out, and share your knowledge and experience with multicultural teams!