We are seeking a Senior Business Analyst with expertise in business processes and system requirements to deliver strategic recommendations and implement Salesforce solutions. This role is critical in aligning business objectives with operational efficiency, with a focus on Customer Data Management processes in the Manufacturing domain.

#LI-DNI

Responsibilities

• Conduct in-depth discovery and analysis of business processes and system requirements
• Develop and maintain EPIC-level backlog, ensuring alignment with project goals
• Define and align personas to business objectives
• Prepare and refine Business Process Architecture (L1/L2) documentation
• Collaborate as a Data Cloud stream Business Analyst during implementation phases
• Partner with stakeholders to recommend Salesforce solutions that enhance efficiency and effectiveness

• Proven experience in business analysis with a focus on Customer Data Management processes
• Deep understanding of sales, marketing, and Customer Data Management processes in the Manufacturing domain
• Expertise in personas identification and alignment
• Ability to prepare and document Business Process Architecture (L1/L2)
• Hands-on experience with Salesforce, particularly Salesforce Data Cloud
• Problem-solving mindset and strong presentation skills
• English proficiency at a B2+ level

• Improved medical coverage - EPAMers are eligible to participate in a supplementary health insurance program that shall have the usual coverage in the industry, with the Company funding 100% of the value of the monthly premium for participation
• Lunch Allowance - You will receive a daily allowance of CLP $ 7.000 per working day. Enjoy a nice meal on us
• Allowance for internet and electricity - You will receive an allowance of CLP$15.000 per month to cover internet and electricity expense
• National Holiday Bonus - We celebrate joining the Chilean Market. That is why all our employees will receive a bonus of CLP $86,646 in September
• Christmas Bonus - You will receive an End of Year bonus of CLP $170,539. It will be paid during the month of December, to ensure you have a Happy Holiday!
• Learning Culture - We want you to be the best version of yourself, that is why we offer unlimited access to learning platforms, a wide range of internal courses, and all the knowledge you need to grow professionally
• Additional Income - Besides your regular salary, you will also have the chance to earn extra income by referring talent, being a technical interviewer, and many more ways
• Are you open to relocation? - If you want to relocate to another country and we have the right project, we will assist you every step of the way, to help you and your family, reach your new home