Senior Application Support Specialist

We are looking for a Senior Application Support Specialist with expertise in T24 Transact.
This position involves delivering critical production support to guarantee smooth operational workflows. You will take a proactive role in resolving incidents, managing problems, and pushing for continuous improvements in services.
Please note that work from the customer office 2 days per week is required.

#LI-DNI

Responsibilities

• Provide L1/L2 support for Temenos Transact applications
• Ensure operational stability and resolve incidents within SLA timelines
• Oversee problem management processes to improve service delivery
• Collaborate with cross-functional teams to implement enhancements
• Leverage SQL and Unix shell scripting for log analysis and diagnostics
• Ensure effective support for production environments and RTB operations
• Monitor and optimize banking interfaces, APIs, and middleware performance
• Use tools like Service Now and JIRA for issue tracking and resolution
• Automate tasks to enhance process efficiency and reduce manual effort
• Engage in CI/CD pipelines and manage repositories using version control tools
• Support containerized applications utilizing Kubernetes
• Apply ITIL principles for structured service management practices
• Maintain familiarity with banking operations and transaction workflows
• Adopt monitoring solutions to track system health and availability
• Record incidents and create detailed documentation for resolution steps
• Collaborate effectively with different internal teams

• Minimum 3 years of experience in application support with T24 Transact
• Knowledge of core banking operations and RTB activities
• Proficiency in SQL and Unix shell scripting
• Understanding of monitoring tools and various operating systems
• Familiarity with ticketing platforms such as Service Now and JIRA
• Background in managing banking interfaces and APIs
• Capability to use DevOps tools for automation purposes
• Professional-level English communication skills

• Certifications in Information Technology Infrastructure Library (ITIL) practices
• Familiarity with CI/CD workflows and associated tools
• Knowledge of T24 core logs and the Temenos Interaction framework
• Understanding of financial accounting and treasury operations
• Exposure to automation platforms like Autosys

• Competitive compensation depending on experience and skills
• Variety of projects within one company
• Being a part of a project following engineering excellence standards
• Individual career path and professional growth opportunities
• Internal events and communities
• Flexible work hours