We are seeking a Senior Application Support Engineer to join our team.
In this role, you will be a vital part of the Customer Success Team. You will leverage your analytical skills to quickly and accurately resolve complex customer issues. If you are eager to learn new technologies and want to make a positive impact, we encourage you to apply.
The position includes a hybrid mode and requires working from the office (Krakow or Wroclaw) 3 days a week.

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Responsibilities

Provide technical assistance and support via email, chat, and phone
Respond to customer inquiries, troubleshoot issues, and ensure customer satisfaction
Manage escalations from customers and lead them to satisfactory resolutions
Collaborate with engineers across various technical and product domains to address complex issues
Consult with senior engineers and subject matter experts to expedite problem resolution
Transfer cases to and from other geographical regions for continuous support for premium clients
Adhere to communication guidelines and security policies when interacting with clients
Categorize support requests for effective analytics and reporting
Create support documentation and share knowledge with the team
Stay updated on the latest cloud technologies and enhance technical skills

Requirements

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Experience in technical support or application support roles, minimum 3 years
Background in Linux or Unix with familiarity in tools like lsof and Netstat
Proficiency in SQL at a basic level
Skills in Python at a basic level
Strong attention to detail and ability to learn quickly
Fluent English communication skills at a C1 level
Availability to cover one weekend day, either Tuesday to Saturday or Sunday to Thursday

We offer

We gather like-minded people:
- Engineering community of industry professionals
- Friendly team and enjoyable working environment
- Flexible schedule and opportunity to work remotely within Poland
- Chance to work abroad for up to 60 days annually
- Relocation within our 50+ offices
We provide growth opportunities:
- Outstanding career roadmap
- Leadership development, career advising, soft skills, and well-being programs
- Certification (GCP, Azure, AWS)
- Unlimited access to LinkedIn Learning, Get Abstract, Cloud Guru
- English classes
We cover it all:
- Stable income (Employment Contract or B2B)
- Participation in the Employee Stock Purchase Plan
- Benefits package (health insurance, multisport, shopping vouchers)
- Strategically located offices featuring entertainment and relaxation zones, table tennis and football, free snacks, fantastic coffee, and more
- Referral bonuses
- Corporate, social and well-being events
Please, note:
- The set of bonuses might vary based on the role you apply for - specifics will be discussed with our recruiter during the general interview
- We will reach out to selected candidates exclusively

EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.

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