We are seeking a committed Senior 3rd Line Software Maintenance Engineer to become a part of our dynamic team.
The role includes supporting and maintaining software applications that use MuleSoft technology. Additionally, the ideal candidate will take part in development projects during periods without maintenance tasks. This position is fully remote and demands candidates to be available for Priority 1 (P1) incidents. Bonuses are provided for on-call responsibilities and overtime compensation is offered for handling P1 incidents beyond standard work hours.
EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.

• Address software issues and provide 3rd line support using MuleSoft
• Update and enhance existing software applications
• Conduct customer interviews to obtain requirements
• Participate in project discussions to outline solutions and deliverables
• Cooperate on designing and executing system improvements
• Conduct tests and debug to uphold code quality
• Write technical specifications and maintain up-to-date documentation
• Keep abreast with the latest industry trends and MuleSoft updates
• Support development tasks when not occupied with support responsibilities

• Proficiency in MuleSoft and Anypoint Platform
• 3 years' experience focusing on 3rd line support
• Capability to diagnose and resolve software problems efficiently
• Background in maintaining and upgrading software applications
• Strong problem-solving and analytical capabilities
• Effective communication and team collaboration skills
• Flexibility to work remotely and manage responsibilities independently
• Fluent English communication skills, minimum B2+ level

• Connectivity Bonus (15,000 ARS are paid with a salary receipt at the end of each month as a non-wages concept)
• Medicina Prepaga (It covers the collaborator and direct family group)
• Paternity Leave (Two additional days are added to what is established by law, total of 4 days)
• Discounts card
• English Training (English lessons, twice per week)
• Training Program (Access to multiple customized training plans according to the needs of each role within the company)
• Marriage bonus (The company doubles the allowance established by law that ANSES offers)
• Referral Program (Referral bonus is paid when the referral of a collaborator joins the Company)
• External Agreements and Discounts
• Vacations: 14 calendar days a year