We are seeking a committed Senior 3rd Line Software Maintenance Engineer to become a part of our dynamic team.
The role includes supporting and maintaining software applications that use MuleSoft technology. Additionally, the ideal candidate will take part in development projects during periods without maintenance tasks. This position is fully remote and demands candidates to be available for Priority 1 (P1) incidents. Bonuses are provided for on-call responsibilities and overtime compensation is offered for handling P1 incidents beyond standard work hours.
#LI-DNI
Responsibilities
- Address software issues and provide 3rd line support using MuleSoft
- Update and enhance existing software applications
- Conduct customer interviews to obtain requirements
- Participate in project discussions to outline solutions and deliverables
- Cooperate on designing and executing system improvements
- Conduct tests and debug to uphold code quality
- Write technical specifications and maintain up-to-date documentation
- Keep abreast with the latest industry trends and MuleSoft updates
- Support development tasks when not occupied with support responsibilities
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- Proficiency in MuleSoft and Anypoint Platform
- 3 years' experience focusing on 3rd line support
- Capability to diagnose and resolve software problems efficiently
- Background in maintaining and upgrading software applications
- Strong problem-solving and analytical capabilities
- Effective communication and team collaboration skills
- Flexibility to work remotely and manage responsibilities independently
- Fluent English communication skills, minimum B2+ level
- Career plan and real growth opportunities
- Unlimited access to LinkedIn learning solutions
- International Mobility Plan within 25 countries
- Constant training, mentoring, online corporate courses, eLearning and more
- English classes with a certified teacher
- Support for employee's initiatives (Algorithms club, toastmasters, agile club and more)
- Enjoyable working environment (Gaming room, napping area, amenities, events, sport teams and more)
- Flexible work schedule and dress code
- Collaborate in a multicultural environment and share best practices from around the globe
- Hired directly by EPAM & 100% under payroll
- Law benefits (IMSS, INFONAVIT, 25% vacation bonus)
- Major medical expenses insurance: Life, Major medical expenses with dental & visual coverage (for the employee and direct family members)
- 13 % employee savings fund, capped to the law limit
- Grocery coupons
- 30 days December bonus
- Employee Stock Purchase Plan
- 12 vacations days plus 4 floating days
- Official Mexican holidays, plus 5 extra holidays (Maundry Thursday and Friday, November 2nd, December 24th & 31st)
- Monthly non-taxable amount for the electricity and internet bills
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